Job Description

Overview:

The Vice President of Customer Success is a visionary leadership role, vital to advancing the company's mission of delivering innovative, life-changing medications and expanding access to high-quality, affordable treatments. Reporting to the Chief Sales Officer, this role drives transformative strategies to accelerate sales growth, deepen client loyalty, and re-engage customers with unparalleled excellence. By championing innovation, fostering collaboration, and delivering exceptional client experiences, this position cements the company's  leadership in pharmaceutical care and creates lasting value for patients, providers, and partners.

Responsibilities:

• Strong leadership, strategic planning, and problem-solving skills, with the ability to inspire teams, build trusted client relationships, and communicate effectively across all levels of an organization.
• Proficiency in Customer Relationship Management (CRM) platforms such as Salesforce, advanced analytics tools, and a deep understanding of metrics-driven decision-making to optimize customer growth and retention.

Key Competencies

• Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions.
• Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
• Resourcefulness: Secures and deploys resources effectively and efficiently.
• Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
• Ensures Accountability: Holds self and others accountable to meet commitments and objectives.
• Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Qualifications:

• Minimum of 15 years of experience in sales, account management, or customer success, or a related field, with at least 8 years in a senior leadership role driving strategic growth, customer retention, and high-impact initiatives in the healthcare, pharmaceutical, or other related field required.
• Bachelor’s degree in Business, Healthcare Management, or a related field required.