Job Description

The Vice President of Account Management plays a critical role in shaping the company's mission to transform lives through innovative, accessible, and high-quality medications. Reporting to the Chief Sales Officer, this role leads the strategic vision for account management, fostering enduring partnerships, optimizing service delivery, and driving growth across 503A compounding pharmacies and 503B outsourcing facilities. By championing collaboration, innovation, and client success, this position ensures the company's leadership in redefining pharmaceutical care and creating meaningful value for patients and providers.

Responsibilities:

• Exceptional leadership, strategic planning, and interpersonal skills, with the ability to inspire teams, foster collaboration, and build lasting, high-value client relationships across diverse stakeholders.
• Expertise in Customer Relationship Management platforms such as Salesforce, advanced data analysis tools, and an in-depth understanding of regulatory frameworks governing 503A compounding pharmacies and 503B outsourcing facilities.

Key Competencies

• Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions.
• Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
• Resourcefulness: Secures and deploys resources effectively and efficiently.
• Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
• Ensures Accountability: Holds self and others accountable to meet commitments and objectives.
• Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Qualifications:

• Minimum of 15 years of experience in account management, client relations, or customer success within the pharmaceutical, healthcare, or other related field required with at least 8 years in a senior leadership role overseeing strategic growth and client engagement.
• Bachelor’s degree in Business, Healthcare Management, or a related field required.