Job Description

The Vice President of Sales Operations is a strategic and operational leader responsible for optimizing and scaling the sales infrastructure to drive sustainable growth and operational excellence. Reporting directly to the Chief Sales Officer (CSO), the VP of Sales Operations will design, implement, and manage systems, processes, and analytics that support the sales organization’s effectiveness and efficiency. This role is critical in ensuring alignment between sales strategies and execution, enabling the organization to exceed revenue targets and deliver exceptional value to its customers.

ESSENTIAL JOB FUNCTIONS:

• Partner with the CSO to establish long-term sales goals, operational benchmarks, and metrics. Develop and lead the strategic vision for sales operations to align with the company’s overall business objectives.
• Design and implement streamlined sales processes to enhance productivity and consistency across the sales organization to identify and eliminate operational inefficiencies, leveraging best practices and innovative solutions. Oversee sales enablement programs, ensuring the team has the tools, training, and resources to succeed.
• Manage and optimize CRM and other sales technology platforms, ensuring they meet the organization’s needs to ensure a seamless integration of systems across cross-functional teams such as marketing, finance, and operations. Evaluate and deploy new tools and technologies to enhance sales performance and insights.
• Build and lead a high-performing sales operations team, fostering a culture of accountability and continuous improvement. Mentor and develop team members to achieve professional growth and deliver exceptional outcomes.
• Monitor sales performance metrics, forecasts, and KPIs to identify trends and opportunities for improvement. Build and oversee a robust sales analytics framework to provide actionable insights and drive data-informed decision-making while managing the sales operations budget, ensuring resources are allocated effectively.

QUALIFICATIONS: 

• Bachelor’s degree in Business, Finance, Operations, or a related field.
• 15+ years of experience in sales operations, business operations, or a related field, with at least 8 years in a leadership role within the pharmaceutical or biotech industry or other related field.
• Proven success in scaling and optimizing sales organizations in a fast-paced, complex environment. Exceptional problem-solving, organizational, and project management skills.
• Strong financial acumen and experience with sales forecasting, pipeline management, and expertise in CRM platforms and sales analytics tools.

KEY COMPETENCIES: 

• Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions.
• Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
• Resourcefulness: Secures and deploys resources effectively and efficiently.
• Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
• Ensures Accountability: Holds self and other accountable to meet commitment.
• Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

VALUES:

• People: Our people define who we are as a company, and we believe that understanding and addressing the needs of our team, clients, and community is fundamental to fostering a culture of support and growth.
• Quality: Quality stands at the core of our mission, reflecting our commitment to excellence in every medication we produce.
• Service: We are here to serve others. Every interaction with our patients, providers, employees, and other stakeholders comes from a place of service.
• Innovation: By continuously exploring new methodologies and embracing technology, we ensure that every solution we offer is at the forefront of pharmaceutical care.