Job Description

Position Summary: Under the direction of the Quality Engineer the Quality Technician is responsible to assist the Quality Engineer with communication and resolution of Customer Concerns, Internal Audits/Control Plan Audits, launch activities, PPAP studies and related activities, and gauge maintenance. It is also the duty of the Quality Technician to drive containment actions to ensure that the quality and integrity of the product shipping to our customers is maintained.

Responsibilities/Duties:

• Assist the Quality Engineers with communication of Quality Concerns to all shifts of the production team. This includes but is not limited to ensuring that quality alerts are posted, training has been completed and operators and all production team members have a firm understanding of the intent and expectation of the alert
• The Quality Technician should aid Quality Inspectors in making a decision to accept/reject product. In the absence of the Quality Engineer, the Quality Technician has the authority to determine the acceptability of a part based on the documented requirements for the program, visual aids and knowledge of part history. When a decision is made, a sample part should be saved and provided to the Quality Engineer to make a new boundary sample. If a decision cannot be made, it is the responsibility of the Quality Technician to elevate the issue to the Quality Manager. The Quality Manager will consult with the Production Manager and Engineering Manager to make a final determination and give feedback to the team.
• Assist production personnel with the coordination of all sort activities including the gathering of data and communication back to the Quality Manager and all appropriate members of management
• Maintain organization of all non-production samples and nonconforming material
• It is the responsibility of the Quality Technician to communicate any and all quality, reliability or system concerns up the chain of command to drive resolution. This includes reporting all findings from sorts, first off/periodic inspections, quality audits, general observation, etc.
• Organize/Oversee sorts related to customer or internal concerns. Train all personnel performing a sort, collect all sort data and provide feedback to Quality, Production and Engineering on sort findings.
• Maintain all gauges for cleanliness and timely certification including the contracting of outside resources as needed SG-FO-621-002 It is the user's responsibility to verify latest revision. REV. 11-01-18 
• Verify the availability and usefulness of visual aids and boundary samples/standards. Work with Quality Engineer to develop new samples where needed
• Train all Manufacturing operators and Supervisors (all affected personnel) on Quality Alerts. Provide completed training documents to the responsible Quality Engineer. Ensure the intent of the Quality Alert is understood and verify required actions are in place. Work with Quality Engineer for clarification of requirements where needed. Ensure all Quality Alerts are up to date, current and posted at the point of use
• Perform internal audits and control plan audits as determined by the Internal Audit schedule
• Assist Quality Engineer by performing and coordinating the performance of Capability Studies and Gauge R&R’s
• Assist the Quality Engineer in gathering data for internal trials and run at rates.
• Oversee the activities of Quality Inspectors.
• The Quality Technician will be required to maintain in-person contact with each shift quality inspector
• Comply with safety regulations and maintain clean and orderly work areas (5S)
• Follow all clean up and housekeeping procedures (5S) i.e. production floor, shipping & receiving office and warehouse as needed
• Ability to communicate and understand verbal and written instructions in English
• Perform other duties as assigned or required

Specific Knowledge, Skills, Licenses, Certifications, Etc:

• High school diploma/GED
• Minimum of one year experience in Quality
• Able to read part drawings/GD&T
• Working knowledge of Gauge R&R’s and SPC methodologies
• People skills and the ability to relate to all levels of employees and management
• Knowledge in the use of Microsoft Word, Excel and Power Point
• Ability to work flexible hours

Physical Requirements:

• Must be able to lift and move objects up to 35 pounds.
• Must be able to hear, talk, walk, stand, bend and sit, use hands to finger, handle, or touch office equipment and production environment such as gages & fixtures
• Vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus to work