Job Description
Coordinator II
Location: Memphis, TN
Job Type: Contract (through 7/21/2026)
Pay Range: $18–$22 per hour
Position Overview
M Force Partners is seeking a Coordinator II to support high-volume parts processing and customer service operations. This role focuses on accurately reviewing, researching, and processing parts requests while delivering timely, professional support to internal and external customers.
The ideal candidate is detail-oriented, comfortable handling a heavy call volume, and able to interpret technical information to ensure the correct parts are quoted, ordered, and delivered.
Key Responsibilities
Review, analyze, and process customer parts requests accurately and in a timely manner
Process customer purchase orders (POs) in accordance with established procedures
Research part inquiries, including replacement, obsolete, inactive, foreign, and vendor-supplied materials
Prepare and process returned goods documentation, including credits and debits
Provide accurate pricing quotes for parts and materials
Identify, investigate, and resolve order discrepancies efficiently
Communicate with customers via phone and email to address inquiries and resolve issues
Manage high call volume while maintaining accuracy and service quality
Support special projects and perform additional duties as assigned
Deliver consistent, professional customer service aligned with company standards
Required Qualifications
2+ years of customer service experience in a high-volume call environment
Strong organizational skills with a high level of attention to detail
Effective written and verbal communication skills
Proficiency with Microsoft Word, Excel, and Outlook
Ability to read, interpret, and understand technical drawings and specifications
Ability to manage multiple tasks and priorities simultaneously
Preferred Qualifications
Experience supporting parts, technical service, or order management functions
Knowledge of elevator parts or related technical equipment
Background in a manufacturing, industrial, or technical service environment
Schedule & Work Environment
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Office-based role with frequent customer interaction
Fast-paced environment requiring accuracy and responsiveness
Job presented by M Force Partners
M Force Partners is a specialized recruitment partner connecting top-tier talent with leading organizations. With a deep understanding of engineering/technical, medical, professional and executive disciplines and industry demands, we deliver tailored recruitment solutions, including direct hire and contract placements, to ensure the right fit for both candidates and clients.
If this role isn’t the right fit for you, we encourage you to explore our other opportunities at mforcepartners.com.
Do you know someone who may be a great match? Feel free to share this opportunity within your network
Equal Opportunity Employer
M Force Partners is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.