Job Description

We are seeking a Call Center Representative with Benefits, Insurance and/or Medical/Healthcare experience assisting customers on the phone in Downtown NYC.

Location or Remote: Broadway (Wall Street Area)
Contract Duration: Contract to Hire
Pay Rate: $20/hr
Summer Schedule: Mon - Fri, 9am - 5pm
2 Week Training: Fridays Off
Must Haves: Insurance and/or Medical/Benefits experience

Duties & Responsibilities: • Answering phones from members professionally and responding to their inquiries and complaints. • Researching required information using available resources. • Handling and resolving member complaints • Navigating the member through services that the organization provides. • Identifying and escalating priority issues by reporting to management. • Routing inbound calls to the appropriate subject matters/queue. • Following up with members when required. • Completing call notes before the call is escalated to a subject matter expert or complete. • Obtaining and evaluating all relevant data from the call to handle complaints and inquiries. • Recording details of comments, inquiries, complaints, and actions taken. • Other duties as assigned (ex. special call-based projects).

Requirements: • Attendance and punctuality are imperative. • Experience in dealing with the public. • Excellent and effective communication skills, including verbal with proper grammar. • Ability to work with others. • Excellent computer skills. • Good multi-tasking skills. • Flexible schedule • Able to react effectively and calmly in emergencies. • Able to maintain member confidentiality. • Efficient in Microsoft office (word, excel, power point)

Nice To Have: • Salesforce. • Bi-lingual (Spanish preferred).