Job Description

Link Technologies (LinkTechConsulting.com), a Las Vegas based IT consulting firm, is currently seeking three (3) PC Replacement Technicians to join our team.

Key Responsibilities

We are seeking three (3) skilled and motivated PC Replacement Technicians to join a high-performing team of IT professionals. Responsibilities to include replacement Desktop and Laptop computers with accessories including imaging, software installation, user data migration, configuration, asset tracking, deployment, and post-deployment support. The ideal candidate will possess strong technical expertise and excellent communication skills. Key responsibilities include, but are not limited to:

• Troubleshooting complex hardware and desktop/SaaS software issues
• Imaging, replacing, and installing laptops
• Providing responsive, customer-focused technical support across a range of environments Roles and Responsibilities
• Installs, upgrades, troubleshoots, and maintains endpoint hardware and software
• Image computers, install applications using in-house tools (SCCM / PXE boot)
• Responds to calls, chats, service tickets, and dispatched requests for technical support
• Diagnoses and fixes endpoint network, software, and hardware issues
• Install and troubleshoot hardware, peripherals (printers, headsets, monitors, webcams, etc.)
• Communicates with users on proper computer uses and policies utilizing excellent customer service skills
• Provides ad-hoc training to users and groups on hardware and software systems
• Works with other IT teams on complex Incident and Request resolutions
• Maintains computerized inventory of computer equipment through our support platform
• Creates and maintains Knowledge-Based articles for support
• Accurately records, updates, and documents requests using ServiceNow, and any other duties as assigned by the organization
• Performs all other necessary tasks related to IT Support of the respective agencies and supported locations

Required Skills and Experience

• Have a very strong customer service disposition with solid knowledge of multiple pc and tablet platforms
• Be a strong communicator and detail oriented
• Experience supporting Windows 11
• Experience supporting Microsoft Office 365
• Experience working in an operational environment with interaction with infrastructure, applications, service management, senior management, and agency/business representatives
• ServiceNow experience
• Experience and knowledge in ITIL process handling incident, change and problem management
• Independent self-starter able to collaborate actively with others in a cross-functional team
• Excellent organizational skills and attention to detail, ability to meet deadlines and manage priorities
• SCCM experience a plus
• Can lift equipment up to 50 lbs.
• License/Certifications: Must obtain Criminal Justice Information Services (CJIS) clearance within 30 days of start date

Link Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, gender identity/expression, sexual orientation, national origin, protected veteran status, disability, or any other factors protected by law.

• Corporate Headquarters: 9505 Hillwood Drive, Suite 150, Las Vegas, NV 89134 | Phone: 702-233-8703 | Fax: 702-233-8053 Locations in: Denver, CO, and Phoenix, AZ