Bilingual Customer Service Specialist (12 months contract)

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Job Description

Job Title: Bilingual Customer Service Specialist

Role type: 12 months contract role

Hybrid position - 3 to 4 days in a week in office - first 3 months will be in office for training purposes. After that it is fully hybrid.

Location - Markham, ON
Pay rate: $27.50/hour (Fixed) - no benefits during contract period

What you will be doing:

Manage incoming calls and respond to customer inquiries while maintaining a respectful and
customer centric approach
Professionally respond to customer requests by phone and/or via the customer portal
Provide information while resolving any issues that customers may face with accuracy and
efficiency
Perform and support in office administrative assignments
Document all activities in accordance with established procedures in a clear and concise manner
utilizing the appropriate systems
Able to work in a face paced, high-volumed environment
Follow company policies, procedures, and guidelines
Support other departments based on the fluctuation of the business needs

What you bring:

Excellent verbal and written communication skills in English and French
Prior inbound customer service experience (an asset but not required)
Customer orientated with a passion for customer service
Strong organization skills with the ability to handle multiple priorities
Ability to work Independently and manage time effectively
Experience with Microsoft Office (Word, Excel)
Minimum High School diploma or equivalent

At Leap we are an Equal Opportunity and Affirmative Action employer. That means all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Leap will not tolerate any discrimination or harassment based on any of these characteristics. Leap encourages applicants of all ages.

Job Information

Rate / Salary

$27.50 - $ per Hour

Sector

Food Manufacturing/Distribution