Job Description

Job Title: Bilingual Contact Centre Billing Analyst

Location: Montreal, QC

Role type: 6 month contract role

Pay rate: $23/hour (No benefits while on contract)

Role type: Fully on-site position

About the Role

One of the largest Insurance company is looking to hire for an enthusiastic individual. We believe in putting customers at the heart of everything we do. As a Bilingual Contact Centre Billing Analyst, you will play a key role in delivering a seamless billing experience by supporting customers and broker partners with inquiries, issue resolution, and account clarification.

This role is ideal for someone who thrives in a fast-paced contact centre environment, enjoys problem-solving, and can communicate effectively in both English and French.

Key Accountabilities

• Deliver first-class customer service by handling billing-related inquiries via phone and email in a professional, timely, and courteous manner
• Investigate and resolve billing discrepancies by collaborating with brokers and underwriting teams
• Clearly explain billing details, programs, and services to customers with empathy and accuracy
• Identify customer needs quickly and provide appropriate, solution-oriented responses
• Gather and document relevant information to ensure smooth and efficient customer interactions
• Take ownership of customer concerns, ensuring follow-through and resolution
• Maintain a high level of professionalism across all customer touchpoints

Qualifications

• Fluency in both French and English (written and verbal)
• Previous customer service experience, preferably in a contact centre environment
• Strong ability to multi-task and work effectively in a fast-paced setting
• Adaptable and comfortable in an evolving work environment
• Excellent telephone and email communication etiquette
• Proficiency in Microsoft Word, Excel, and web-based applications
• Strong problem-solving and analytical skills
• Effective interpersonal and communication skills
• Strong attendance and punctuality record

Preferred Qualifications

• 1–2 years of experience in a contact centre or customer support role
• Prior experience in billing, insurance, or financial services (asset)
• Demonstrated ability to manage customer concerns with professionalism and empathy