Bilingual Billing Solutions Specialist

Leap Recruitment Partners is proud to represent a premier leader in the Canadian insurance and financial services landscape. Our client is recognized for its commitment to service excellence and innovation, and we are currently seeking a motivated, bilingual professional to join their high-performing Billing Operations team.

The Role

Are you a solution-oriented communicator who thrives in a dynamic, collaborative environment? In this essential role, you will act as a primary point of contact for billing inquiries, providing exceptional support to both policyholders and internal advisors. You will serve as a brand ambassador, ensuring that every interaction is handled with the highest level of professionalism, empathy, and efficiency.

Key Responsibilities

• Customer Engagement: Manage a consistent volume of inbound inquiries (averaging 30–40 interactions daily), delivering top-tier service to customers and licensed insurance representatives.

• Issue Resolution: Investigate and resolve complex billing discrepancies by collaborating closely with underwriting teams and external partners.

• Effective Communication: Utilize telephony and digital platforms to explain billing details clearly, identifying customer needs and providing seamless, end-to-end solutions.

• Information Management: Systematically gather and verify data to ensure accurate record-keeping and a friction-less experience for the client.

• Service Ownership: Take full accountability for the customer journey, following through on commitments to ensure total satisfaction.

Qualifications

• Bilingualism: Fluency in both French and English (verbal and written) is mandatory to support a diverse national client base.

• Experience: 1–2 years of experience in a high-volume contact center, ideally within the insurance or financial services sectors.

• Technical Savvy: Proficiency in Microsoft Office (Word, Excel) and an aptitude for learning various web-based platforms and Windows applications.

• Adaptability: Proven ability to multi-task and pivot quickly in an evolving, fast-paced environment.

• Soft Skills: Exceptional interpersonal skills with a focus on professional etiquette and empathetic problem-solving.

• Reliability: A strong track record of punctuality and a commitment to maintaining a consistent schedule.

Schedule & Environment

• Hours of Operation: The center operates Monday–Friday (8:00 am – 8:00 pm) and Saturdays (8:30 am – 4:30 pm).

• Flexibility: Candidates must be available for rotating shifts, including evenings and Saturdays.

• Hybrid Model: This position follows a hybrid work structure, requiring 3 days per week in-office.

Why You’ll Love Working Here

Our client offers a robust ecosystem of support and rewards, including:

• Total Rewards: Competitive base salary plus eligibility for annual bonuses, retirement savings, and employee share programs.

• Health & Wellness: Comprehensive medical benefits, personal wellness resources, and mental health support programs.

• Growth: Dedicated pathways for career advancement and financial support for continuing professional education.

• Time Off: Generous vacation package with the unique option to purchase additional days.

• Culture: An inclusive environment with active programs focused on diversity, equity, and LGBTQ+ advocacy.

At Leap we are an Equal Opportunity and Affirmative Action Employer. That means all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Leap will not tolerate any discrimination or harassment based on any of these characteristics. Leap encourages applicants of all ages.