Job Description

Leap Recruitment Partners is pleased to represent a highly respected, full-service commercial insurance brokerage in Ontario. Known for their expertise across diverse sectors—including construction, manufacturing, and technology—our client is currently seeking a seasoned Commercial Customer Service Representative to join their growing team in the Greater Toronto Area.

The Role

In this pivotal role, you will act as the primary point of contact for a sophisticated portfolio of business clients. You will be responsible for the end-to-end management of commercial accounts, ensuring that every client receives bespoke risk management solutions and exceptional service. This position is ideal for a proactive professional who thrives in a collaborative environment and enjoys the intricacies of commercial lines.

Key Responsibilities

• Strategic Account Management: Oversee the full lifecycle of commercial renewals, process endorsements, and issue certificates of insurance with high attention to detail.

• Brokerage Partnership: Work closely with commercial producers to provide administrative and technical support, ensuring the seamless management of diverse business books.

• Consultative Service: Act as a trusted advisor to clients, addressing daily inquiries and providing expert guidance on coverage options.

• Risk Analysis: Evaluate unique business liabilities and identify comprehensive insurance products tailored to the specific needs of various industries.

Ideal Candidate Profile

• Industry Expertise: At least 5+ years of dedicated experience within commercial insurance lines.

• Licensing: An active RIBO license in good standing is mandatory.

• Technical Proficiency: Prior experience with PowerBroker or similar brokerage management systems is highly preferred.

• Core Competencies: Exceptional communication skills, a high degree of organizational talent, and a deep understanding of commercial risk and technical policy language.

Why Join This Team?

Our client offers a professional and energetic workplace where expertise is valued and career growth is encouraged. You will be joining a team that prides itself on its industry reputation and its commitment to providing specialized business packages to a loyal client base.

At Leap we are an Equal Opportunity and Affirmative Action Employer. That means all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Leap will not tolerate any discrimination or harassment based on any of these characteristics. Leap encourages applicants of all ages.