Job Description

Technical Service Representative / Solutions Broker

Location: Toronto, ON
Role Type: Permanent | Full-Time 

About the Opportunity

This role is with a leading Commercial Insurance Brokerage, distinguished by its focus on complex commercial and institutional accounts, integrity, and operational excellence. You will join the Commercial Lines Operations team, serving as the critical technical resource that underpins the entire client service model.

Your work directly ensures the accuracy, compliance, and timeliness of all complex insurance transactions, enabling our client-facing brokers to focus on strategic relationship management.

Why This Role is a Great Fit for You

If you are a detail-obsessed, process-driven professional who thrives on technical precision and operational integrity, this position offers a profound opportunity to build a career in sophisticated commercial risk management. You will gain hands-on expertise in complex policy administration, system integrity, and high-level regulatory compliance while supporting a diverse portfolio of institutional clients (e.g., municipalities, nonprofits, large enterprises).

This is the perfect role for the expert who enjoys ensuring operational excellence from behind the scenes.

What You’ll Be Doing

Your mission is to maintain 100% accuracy across the policy lifecycle:

• Process Management: Flawlessly execute back-end policy servicing (endorsements, renewals, cancellations, reinstatements) for institutional and commercial accounts.

• Documentation & Compliance: Ensure all documentation adheres to regulatory standards, internal audit protocols, and binding authority guidelines.

• System Integrity: Input, update, and validate all client and policy data in our core Broker/Agency Management Systems, acting as the guardian of data quality.

• Financial & System Tasks: Process billing, track outstanding payments, and assist with configuring carrier portals and rating software.

• Broker Support: Provide critical support to Account Executives by resolving complex documentation issues with carriers, clarifying coverage, and expediting transactions.

• Client Documents: Prepare and issue essential client-facing documents, such as Certificates of Insurance and coverage summaries.

What You Bring

• Licensing: Current registration as an insurance broker is required, or a commitment to achieve licensing within 60 days of hire.

• Education & Designation: Bachelor’s or Master’s degree preferred, combined with an industry designation (e.g., CIP, CRM, CAIB, FCIP) or active pursuit of one.

• Technical Acumen: Demonstrated proficiency with industry Broker/Agency/Carrier Management Systems (e.g., Vertafore, Applied Systems, EPIC, TAM) and advanced skills in MS Office (especially Excel).

• Industry Experience: Proven ability to navigate and process complex policy language, layered programs, and bespoke endorsements for commercial clients.

• Mindset: Highly organized, exceptional attention to detail, strong ethical standards, and a process-driven work ethic that thrives in a structured environment.

Why Join

• Career Foundation: Build a solid, specialized career foundation in commercial lines operations and technical risk management.

• Impact: Serve as an indispensable part of a high-performing team, directly enabling the firm’s revenue and client success.

• Expertise: Strengthen critical, transferable skills in regulatory compliance, system integrity, and complex policy analysis.

• Stability: Work for a recognized leader in the commercial insurance sector with a commitment to integrity and quality.

• Environment: Work in a professional, in-office environment that values discipline, expertise, and precision.

At Leap we are an Equal Opportunity and Affirmative Action employer. That means all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Leap will not tolerate any discrimination or harassment based on any of these characteristics. Leap encourages applicants of all ages.