Job Description

Location:

• Toronto, Ontario
• Address: 405 The West Mall
• On-site: Minimum 3 days per week

Work Schedule:

• Target Start Date: April (Specific date TBD)
• Duration: 40 business days (Objective Completion)

Experience:

• 4-5 years of relevant experience
• Minimum 3 years of experience managing and administering Quest KACE SMA and Service Desk.

Objective:

• To comprehensively document the current Quest KACE environment, including all configurations, processes, and procedures, within 40 business days.

Job Summary:

We are seeking a skilled Quest KACE Documentation Specialist to thoroughly document our Quest KACE Systems Management Appliance (SMA) and Service Desk environment. The ideal candidate will have a strong understanding of IT service management and experience creating detailed technical documentation.

Key Responsibilities:

• Documentation:
  • Document the current state of Quest KACE SMA and Service Desk configurations.
  • Create detailed documentation for hardware and software inventories managed by KACE.
  • Develop comprehensive documentation for existing workflows, automated processes, and procedures.
  • Record backup and recovery procedures for the KACE environment.
  • Ensure all documentation is accurate, up-to-date, and easily accessible.
  • Generate and document reports related to system performance and usage.
• Collaboration & Training:
  • Collaborate with IT teams to gather information and validate content.
  • Provide training materials and user guides for end-users and IT staff.
  • Conduct periodic reviews and updates of documentation.

Required Skills & Qualifications:

• Experience:
  • Minimum 3 years of experience with Quest KACE Systems Management Appliance (SMA) and Service Desk.
• Knowledge & Skills:
  • Strong knowledge of IT service management (ITSM) principles and best practices.
  • Proficiency in creating detailed technical documentation.
  • Excellent organizational skills and attention to detail.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.

Preferred Skills (Assets):

• Certification in Quest KACE or related ITSM tools.
• Experience with other IT management and monitoring tools.
• Knowledge of scripting languages such as PowerShell or VBScript.