Job Description

Our client, an award-winning global Automotive Finance company, recognized worldwide for their technological leadership and superior standards of quality, continuous improvement, and environmental responsibility. You will help create best in class customer experiences in an innovative, collaborative and team focused environment.

Pay Rate: $20/hour
Shift: Full-time in Office (Mon to Friday – 8:15am to 4:30pm)
Location: Markham, ON
Type of role: 12 month contract

RESPONSIBILITIES:

• Responds knowledgeably to incoming calls from clients and/or their insurance representatives
• Makes outgoing calls to clients and/or their insurance representatives to obtain details of insurance coverage
• Accurately document client or insurance representatives’ comments and actions taken in customer's electronic file
• Sorts and processes incoming insurance mail
• Meets or exceeds quantitative and qualitative goals as outlined by department manager
• Responds to requests for assistance from other departments in a timely and efficient manager
• Provides back up support to receptionist and administrative associate, as required
• Works well as part of a team to ensure department targets
• Adheres to corporate policies and department Standard Operating Procedures (SOPs)
• Uses various software programs proficiently

QUALIFICATIONS:

• 1 to 2 years of customer service experience
• University degree (preferred) or College diploma – Business or economics stream preferred.
• Excellent computer skills, especially Word, Excel

At Leap we are an Equal Opportunity and Affirmative Action employer. That means all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Leap will not tolerate any discrimination or harassment based on any of these characteristics. Leap encourages applicants of all ages.