Job Description

Job Title: Bilingual Customer Service Associate
Location: Markham, ON (Hybrid)
Role Type: Full time, 12 month contract
permanent
Hours/Days of work: Monday to Friday, Between 8 am and 8pm

Are you a Bilingual (French and English) Customer Service Professional looking for a new opportunity?
Are you professional and diplomatic with a passion for customer service? Are you independent and
confident working remotely? Let us connect!

One of the largest Automotive Finance companies in the world is looking for Bilingual Customer Service
Associates to join their team.

Responsibilities:
• Maintain queue priority to answer customer inquiries within department standards
• Professionally respond to all customer requests received by phone, fax or mail, accurately
in a timely manner
• Able to work in a high-volume environment with accuracy and attention to detail.
• Respond to customer requests with a Customer First approach
• Maintain customer contact notes in the mainframe system.
• Complete other departmental duties as required

Qualifications:
• University Degree or College diploma preferred
• Superior communication skills in English and French
• Prior inbound customer service experience is an asset
• Microsoft Office applications: Word, Excel
• Working knowledge of Lotus Notes is an asset

At Leap we are an Equal Opportunity and Affirmative Action employer. That means all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation,
gender identity, national origin, veteran, or disability status. Leap will not tolerate any discrimination or harassment based on any of these characteristics. Leap encourages applicants of all ages.