Permanent
Technical Services Representative
Posted on 29 December 23 by Kaizeen Irani
- Mississauga, Remote
- $ - $
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Job Description
Our client is a leading home, auto and motorcycle insurance provider here in Canada and they are looking for a Technical Service Representative to come join their team in Mississauga, ON! This role is fully remote and training is on site for 1 month.
Role Type: Permanent, Full-Time
Location: Mississauga, ON (Remote)
Training: 4-5 Weeks on site at Mississauga, ON after which it is Remote
SUMMARY OF ROLE:
You will be responsible for supporting and assisting Producers, Management and the team with a consistent high level of service in processing and preparing renewals, endorsements, cancellations, certificates of insurance, bonds, invoices etc.
RESPONSIBILITIES:
• Data entry/processing and documentation of customer files and client base with up to date information, claim details and other information as required
• Preparing letters, memos, emails and other documents including various administrative work including but not limited to scanning, faxing, copying and filing
• Providing excellent customer service via telephone, online, written communication and in person with in office visits as required and within authority limits
• Work within underwriting rules and workflow processes as established by our office
• Accounting support such as take payments, update billing and payment information and other related details as required
• Other related duties as assigned
QUALIFICATIONS:
• RIBO License preferred or desire to achieve within one year of employment
• Post- secondary school education
• Insurance experience with personal lines ( Home and Auto) is ideal but willing to train the right candidate
• Customer Service Focus ( 1 -2 years previous experience in a customer service role) • Excellent written and verbal communication skills
• Strong attention to detail, accuracy and organization
• Able to multi-task and follow-up on uncompleted tasks in a timely manner; good time management
• Proficient in MS Office primarily Outlook, Word and Excel
• Ability to work in a fast paced and electronic environment; flexible, resilient, and resourceful
• Reliable, positive attitude, goal oriented, cooperative team player
• Committed to professional development to enhance skills & abilities
• Quick learner with initiative and a desire to have a career in the insurance industry.
• Opportunity for growth and advancement into a Service Broker.
Role Type: Permanent, Full-Time
Location: Mississauga, ON (Remote)
Training: 4-5 Weeks on site at Mississauga, ON after which it is Remote
SUMMARY OF ROLE:
You will be responsible for supporting and assisting Producers, Management and the team with a consistent high level of service in processing and preparing renewals, endorsements, cancellations, certificates of insurance, bonds, invoices etc.
RESPONSIBILITIES:
• Data entry/processing and documentation of customer files and client base with up to date information, claim details and other information as required
• Preparing letters, memos, emails and other documents including various administrative work including but not limited to scanning, faxing, copying and filing
• Providing excellent customer service via telephone, online, written communication and in person with in office visits as required and within authority limits
• Work within underwriting rules and workflow processes as established by our office
• Accounting support such as take payments, update billing and payment information and other related details as required
• Other related duties as assigned
QUALIFICATIONS:
• RIBO License preferred or desire to achieve within one year of employment
• Post- secondary school education
• Insurance experience with personal lines ( Home and Auto) is ideal but willing to train the right candidate
• Customer Service Focus ( 1 -2 years previous experience in a customer service role) • Excellent written and verbal communication skills
• Strong attention to detail, accuracy and organization
• Able to multi-task and follow-up on uncompleted tasks in a timely manner; good time management
• Proficient in MS Office primarily Outlook, Word and Excel
• Ability to work in a fast paced and electronic environment; flexible, resilient, and resourceful
• Reliable, positive attitude, goal oriented, cooperative team player
• Committed to professional development to enhance skills & abilities
• Quick learner with initiative and a desire to have a career in the insurance industry.
• Opportunity for growth and advancement into a Service Broker.
At Leap we are an Equal Opportunity and Affirmative Action Employer. That means all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Leap will not tolerate any discrimination or harassment based on any of these characteristics. Leap encourages applicants of all ages.