Job Description

Our client is one of the leading home and auto insurance policy providers in Canada. They are currently looking for a Bilingual Personal Lines Damage Insurance Broker to come join their team and work REMOTELY! 

Shift: 9 AM - 5PM
Location: Remote, anywhere in Canada

SUMMARY OF ROLE: 
You will be responsible for providing quotes and selling home and auto insurance policies to our clients and following all guidelines as laid down by the company. 

RESPONSIBILITIES: 
 Directs or responds to telephone inquiries and written requests. This includes processing changes
directly into the computer system, applying proper underwriting standards, assessing risks according
to binding requirements, and answering general account inquiries.
 Resolves product and service problems. This includes clarifying client complaints, determining the
cause of the complaint, selecting the best solution and explaining it, expediting correction, following-up
to ensure resolution, and making recommendations to management, as required.
 Attracts potential clients. This includes answering questions and providing information regarding
products and services, obtaining ex-dates, and meeting or surpassing ex-date objectives to increase
sales potential.
 Prepares and drafts responses to routine correspondence.
 Processes rewrites and remarkets following established new-business guidelines.
 Files and documents records of insurance transactions and maintains and updates current rate
manuals for all markets, as received, including new coverage announcements.
 Maintains a comprehensive log and diary system, reviewing and flagging contentious issues for
discussion with management, as required.
 Provides quality service while adhering to customer service standards, keeping information
confidential to protect operations.
 Performs other duties within competence, as assigned.

QUALIFICATIONS: 
 AMF license.
 A minimum of one year’s experience in personal lines automobile and property insurance.
 Exceptional communication skills and the demonstrated ability to deal effectively with all levels of
internal and external stakeholders.
 Superior time management, project management and organizational skills to manage competing
priorities.
 Intermediate knowledge of Microsoft Office Suite applications.
 Must be bilingual (English/French)
 RIBO and/or other licenses is an asset.

At Leap we are an Equal Opportunity and Affirmative Action Employer. That means all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Leap will not tolerate any discrimination or harassment based on any of these characteristics. Leap encourages applicants of all ages.