Job Description

POSITION SUMMARY

The Chief Executive Officer (CEO) leads the organization’s operations with an emphasis to incorporate industry needs to serve members, develop long-term visionary goals, focus on organization’s growth, and create valued community presence. 

ESSENTIAL FUNCTIONS

• Administers the activities and operations of the MLS. Ensure MLS vendor provides a reliable system. Recommend and oversee establishment of rules and regulations for brokers, agents, and third-party vendors regarding use and protection of MLS data.
• Develop and maintain ongoing relationships with local officials in Maui County. Foster an atmosphere of cooperation, and collaboration, and leads advocacy efforts on behalf of the association on a local level.
• Attend all Board of Directors and Executive Committee meetings. Serve as ex-officio, non-voting member. Proactively communicate with Board of Directors, Executive Committee and Officers. Execute contracts and commitments authorized by Board of Directors and approved by association attorney, or within established policies. Develop and recommend to Board specific objectives and time frames for implementation of the Board’s strategic goals. Execute Board of Director decisions as directed.
• Work with President to establish and prioritize agenda for each Board of Directors/ Executive Committee Meetings.
• Operate within approved budget. Work alongside the Accountant in budget preparation, administration, and implementation.
• Work with CPA firm and an attorney to support association operations and alert leadership to new and emerging issues.
• Ensure security and safeguarding of all association assets, especially legal and historical documents, membership, and mailing lists.
• Ensure association is compliant with all state and federal laws. Work with CPA firm and attorney to ensure tax and legal compliance.
• Recruit, hire, train and motivate team. Establish performance standards and roles. Manage performance reviews and ensure competitive salary structure within annual budget. Manage promotions and separations.
• Develop and implement workplace internal controls.
• Develop and implement a positive workplace culture and environment.
• Implement and maintain policies and procedures for operations, financial management,

budgeting, and record-keeping as drafted and recommended by other organizations (national and state associations, ASAE, etc.) as approved by the Board of Directors. Ensure that governing documents and policies are based upon industry models for effective administration.

• Provides strong skills in professional standards enforcement and is a certified Professional Standards Administrator; participates in services via co-op enforcement agreement.
• Develop and implement programs and events to enhance organization’s strategic vision, including approved programs, projects, and major activities of the association.
• Oversee membership database administration and coordination of records with Division of Real Estate, state association, and National Association. Ensure accuracy of membership process including admissions, maintenance of records and employees associated with process. Ensure data integrity within association management database, membership application processing and on-boarding. Build strong bonds with organization and its members.
• Support association’s efforts to adhere to NAR’s Core Standards. Provide project management support for membership recruitment, retention, and engagement activities.

COMMITTEES  

• Work with leadership to recruit, develop and nurture volunteer leaders according to a comprehensive leadership development plan; maintain an organizational culture that builds strong partnerships between team and volunteers.
• Advise and assist Committee Chairs/Vice-Chairs in developing and delivering valuable programs, products, and services in accordance with committee goals. Ensure committee decisions and recommendations are submitted to Board of Directors for approval.
• Develop and maintain a sophisticated new-members recruitment/retention program with targeted orientation methods. Create outreach to identified real estate groups, potential allied industries, and culturally and ethnically diverse groups

PUBLIC RELATIONS

• Build and maintain relationships between inter- and intra-board members to ensure effective coordination of association’s objectives and policies in memberships’ best interest.
• Establish and maintain relationships with other associations, industry, government, public service organizations and vendors to cultivate growth in line with association’s mission and values.
• Create opportunities to present association as a valued resource and leader for leading brokers and volunteer leadership association, governmental advocacy in the local community and in partnership with the state and/or national associations.

STATE AND NATIONAL MEETINGS  

• Attend state and national meetings as authorized by the Board of Directors for the purpose of keeping up to date on matters concerning administration, legal issues, Code of Ethics, Professional Standards, governmental regulations, and other matters.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in Business Administration, Marketing, Communications, Law or a related field or equivalent combination of education and experience.
• 3+ years in a leadership position, preferably in a member-based organization, nonprofit, or business with a strong emphasis on stakeholder engagement.
• 3+ years working closely with and reporting to a Board of Directors.
• Spectacular communications skills, both verbal and written.
• Adaptable with strong business acumen.
• Strong technical skills including MS Office.

DESIRED QUALIFICATIONS

• Experience working in government relations, lobbying, or policy advocacy, ideally related to housing or real estate related issues.
• Extensive public speaking and media relations skills, as well as experience in crisis communication.
• Strong network within real estate, government, and business circles.
• Understanding of Hawaii's land use laws, zoning policies, and development challenges.
• Understanding of the real estate industry, Maui specifically and ideally Hawaii in general.
• Understanding of current market trends, land use issues, housing policies, and legislative challenges affecting real estate on Maui.
• Familiarity with NAR (National Association of Realtors) and Hawaii real estate regulations and challenges.

PHYSICAL REQUIREMENTS

• Able to lift 25 lbs.
• Work will primarily be done in an office setting
• Work Hours: Full-Time, Monday through Friday 8:00 am – 5:00 pm Some evening/weekend work.
• Mental Demands: Must be able to work within deadlines and process multiple projects simultaneously

DIRECT REPORTS

• Chief Operations Officer / Accountant
• Executive Assistant
• MLS Administrator
• Legislative Analyst Member Services and Education Administrator Member Services

DISCLAIMER

This job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.