Job Description

Kumabe HR is teaming up with a local hotel to find an expert Senior Manager for their Food & Beverage sector. The Senior Manager of Food & Beverage oversees all food and beverage outlets within the hotel operated by the hotel which may include may include restaurants, lounges, coffee bars, regency clubs or banquet facilities.

Essential Functions

• Ability to multi-task in a high pace environment that covers multiple outlets.
• Daily tasks include, but are not limited to:
• Opening and closing of restaurant and bar operations, end of day reports, inventory requisitions, performing daily walk-throughs to ensure compliance with Department of Health regulations as well as the company and property implemented standards of outlets, etc.

• Exercise quality control for both food and beverage
• Maintain company standards of service and ensure their implementation

• Have floor presence during service hours - including but not limited to, supervising colleagues, training new employees on company procedures and policies while also coaching and mentoring staff within service, documenting corrective action and having disciplinary discussions with colleagues, etc.
• Ensuring that customers receive prompt attention from waitstaff and bartenders that align with standard operating procedures pertaining to outlet and brand standards.
• Coach and counsel colleagues on performance as needed to maintain and reflect both Company and property implemented service standards and procedures.
• Weekly tasks include, but are not limited to:
• Payroll and scheduling for food and beverage outlets, follow up on projects, follow up on outstanding requests from other departments, etc.
• Act as a liaison for the food and beverage spaces within the property, overseeing all public facing outlets and food and beverage managed areas.
• Resolve guest and customer complaints as appropriate to maintain a high level of guest and customer satisfaction and quality. This will include responding to online feedback by guests and customers alike.
• Ensure that F&B employees are at all times attentive friendly helpful and courteous to guests all other employees and managers.
• Work with management team to implement policies and procedures to increase guest and colleague satisfaction.
• Assisting in hiring, training and onboarding new colleagues while working in conjunction with management team.

 Qualifications