Company Description

Krasan Consulting Services is a Chicago boutique management consulting and technology solutions integrator. As a certified BEP WBE with the State of Illinois and a certified WBE, MBE, and DBE recognized by the City of Chicago, Krasan provides complex technology solutions and services for clients in the Public and Commercial sectors. With decades of experience, Krasan specializes in end-to-end technology solutions, integration, and implementation services and is proud to enable the success of our customers.

Job Title: Document Management Application Analyst

Location: Onsite Chicago, IL 60612

Duration: 1 Year

Role Description / Job Summary:

The Document Management Application Analyst is responsible for the maintenance of applications as assigned. The applications are supported by and at Cook County Health (CCH). The incumbent provides immediate application, and systems support and oversight in the completion of projects, system enhancements, application of vendor upgrades and application support as well as support of end-users.

Department & Role Relationships

• Internal-Clinical Subject Matter Experts
• Managers, Supervisors, Directors
• Staff clinicians
• IS Analysts
• Vendors

Minimum Qualifications:

• Bachelor’s degree
• Four (4) years of work experience as a Business or Systems Analysis
• Three (3) years of work experience in requirements, design, configuration, testing
• Applications Operations support
• Health Care experience

Preferred Qualifications:

• Master’s Degree or higher-level Degree in Computer Science or Management Information Systems from an accredited college or university
• Project Management Experience

Knowledge, Skills, Abilities

Knowledge, Skills, Abilities and Other Characteristics:

• Strong knowledge and experience of Systems Development Life Cycle.
• Strong knowledge and experience software testing.
• Experience documenting processes
• Experience conducting application training to end users
• Strong interpersonal skills necessary to train junior staff and foster collaboration among co-workers.
• Excellent customer service skills with acceptable response times to phone calls, emails and customer requests.
• Attention to detail.
• Ability to work independently with minimal supervision.
• Expertise necessary to work with large integrated applications.
• Ability to make sound judgments under supervision.
• Ability to prioritize, plan, and organize projects and tasks.
• Ability to multi-task and meet deadlines in a fast paced and stressful environment.
• Strong initiative.

Responsibilities & Typical Duties

Responsibilities:

• Designs, builds and documents application changes for assigned applications. Consults with end-users on projects, designs, and builds. Tests software to detailed specifications.
• Identifies, analyses, tracks and reports on project issues keeping management abreast of project activity and reports.
• Learns new applications associated and or connected to the assigned applications and oversees the completion of tasks related to integrated system functions.
• Coordinate's the resolution of end-user calls and determines appropriate action by investigating and analyzing reported hardware and software problems.
• Evaluates and assists senior management in the implementation of system upgrades. Analyses functional requirement documentation by conducting interviews with key personnel to collect information on the use of the current system. Identifies and encourages user department procedural changes.
• Refines sample test plans for conversions, interfaces and applications. Assists in the development of a Go Live support plans. Provides post-implementation application support.
• Completes assigned work plans tasks. Maintains tables, files, profiles, codes sets, etc.
• Trains less experienced personnel and assists in developing departmental education and training materials. Monitors and reviews procedural materials.
• Attends applicable vendor clinical application classes. Learns and assists with other applications as directed.
• Provides after-hours support of assigned applications per schedule.

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