Job Description

Field Service Technician

The Field Service Technician is the primary point of contact for our client's customers.  This customer-facing role supports external and internal customer through commissioning, installation, start-up, warranty, and customer-paid service trips throughout the US, Canada, and occasionally internationally.

Scope of Responsibilities:

• Provide technical assistance and resolution when electrical problems are encountered before, during, and after the shipment of custom automated high-speed machinery.
• Install and maintain electrical control systems.
• Modify electrical prototypes, parts, assemblies, and systems to correct functional deviations.
• Set up and operate test equipment to evaluate performance of developmental parts, assemblies, or systems under simulated operating conditions, and record results.
• Assemble electrical and electronic systems and prototypes according to engineering data.
• Additional duties include commissioning, start-up, and repair/refurbishment of complex and sophisticated electronic and mechanical equipment in customer’s plants.
• Collaborate with electrical engineers and other personnel to identify, interpret, define, analyze, and resolve problems.
• Instruct/train customer personnel in the correct operation of equipment.
• Maintain clean and accurate troubleshooting records in the service database, and produce clear, complete, and accurate technical reports in a timely manner.
• Modify and maintain PLC and HMI programs.
• Perform remote troubleshooting through diagnostic techniques and asking pertinent questions.     
• When not traveling, work in the shop performing machine wiring, panel building, programming, and testing duties.
• Perform other duties as assigned.

Travel Requirement:

• Ability to travel 20-60% of the time as required.

• Programming software knowledge; Rockwell Allen-Bradley PLC, HMI and Servo programming.
• Mechanical knowledge; machines and tools, including their design, use, repair, and maintenance. 
• Mathematical Knowledge; basic arithmetic/algebra/geometry
• Computer and electronics knowledge; processors, electronic equipment, and computer hardware and software, including applications and programming.
• Production and processing knowledge; raw materials, production processes, quality control, costs, and techniques for maximizing the effective manufacture of equipment.
• Ability to use basic hand tools.
• High level of professionalism; reacts well under pressure, treats others with respect.
• Capable of working independent and follows through on commitments.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Ability to read and understand electronic schematics and drawings.   
• Ensure accuracy and completeness.
• Customer-focused, self-starter.
• Ability to work in a fast-paced, fluid environment with varied temperature conditions.    
• Engage and follow up with customers.