Job Description

Job Title: IT Help Desk Technician

Job #: 16569

Job Type: Full time, permanent

Location: Toronto

Salary: $65,000

Benefits: Excellent benefits

Remote Flexibility: Hybrid Remote Flexibility

Our client, a leading firm, is currently looking for an IT Help Desk Technician. This firm has an excellent culture and a lot of career development opportunities.

• Full-service mid-sized business law firm.
• Recognized as leaders in their respective fields in the 2023 The Best Lawyers in Canada.
• Office conveniently located in Toronto’s Financial District!

Duties and Responsibilities:

-              Provide front line support to firm members;

-              Respond to Help Desk tickets and provide one-on-one support to all firm members with their hardware/software related questions and problems;

-              Provide remote computer support for end users as requested;

-              Investigate and resolve Help Desk issues and escalate as necessary;

-              Ensure that the Help Desk is monitored during normal business hours and that all requests are assessed and resolved;

-              Provide support of technical hardware including, but not limited to, computers, mobile devices, phones, printers, and photocopiers as necessary;

-              Participate in technical workstation support and systems implementations and rollouts; and

-              Responsible on a rotation basis for after-hours support.

Requirements:

-              2+ years of law firm experience in a Legal Help Desk/IT department;

-              Community College diploma in IT related studies

-              Experience in the use of standard business applications:  :  Windows 7/10, MS Office 2010, MS Office 365, HP printers, iPhone, TCP/IP Networking/Active Directory, MS Exchange, Windows Server, desktop and notebook configuration

-              Exceptional communication skills (oral and written);

-              Able to prioritize and handle demanding situations;

-              Work independently as well as in a team environment;

-              Able to work overtime as needed; and

-              Excellent troubleshooting abilities with the ability to learn new concepts and products quickly.

How To Apply

Kindly email your MS Word resume to kentreg@kentlegal.com, and quote Opportunity #16569 in the subject line of your email. If you are already registered with Kent Legal, please get in touch with your recruitment consultant.

Thank you for your interest in this role. Please note that only qualified candidates will be invited for a meeting. Continue to visit our website at www.kentlegal.com for new employment opportunities.