Job Description

Customer Success Specialist (Lithium Battery & Power Systems)

Location: Clearwater, FL 33765 (On-site, office-based)
Employment Type: Full-Time (Direct Hire; Temp-to-Perm considered)
Schedule: Monday–Friday, standard business hours (8:00 AM–5:00 PM) with 1-hour lunch
Start Date: Flexible
Salary Range: $60,000 – $65,000 Annually (Base; no commission/bonus)

Agency Note: This is an office-based, phone- and customer-support role. The focus is answering customer inquiries, troubleshooting over the phone, supporting the sales team, and helping customers find solutions. It is not a field service or hands-on technician position. We are looking for strong customer service instincts, excellent communication skills, and a genuine interest in technical products. Inside sales, technical customer support, and early-career engineering backgrounds are a great fit. The role does not include sales quotas or commission incentives.

About the Role

We are seeking a customer-focused communicator to serve as a first point of contact for customers using our advanced lithium battery and power system products. Working from our Clearwater office, you will answer customer questions by phone and email, troubleshoot issues over the phone, support our sales team, and help customers find the right solutions.

This role is ideal for someone with strong customer service instincts and a genuine curiosity about technical products. You don’t need to be a service technician. We will teach you our batteries, products, and systems. What matters most is clear communication, a willingness to learn, and enjoying helping customers solve problems.

Your First 12 Months and Beyond

Over your first year, you will build a strong technical foundation by learning our batteries, products, applications, and customers. This role is designed as a launching point, with the opportunity to grow into a sales, sales engineering, or applications engineering role.

Key Responsibilities

Customer Support & Phone Troubleshooting

• Serve as a primary point of contact for customer inquiries by phone and email about batteries, chargers, inverters, and power systems
• Troubleshoot product and system questions over the phone, guiding customers step by step toward solutions
• Learn and use product documentation, specifications, and data sheets to give customers accurate answers

Sales Team Support

• Partner with the sales team to answer product questions and help customers choose the right solutions
• Assist in preparing quotes, cost estimates, and order documentation
• Support order entry, delivery coordination, and customer follow-ups

Internal Coordination

• Communicate customer needs and feedback clearly to engineering and operations teams
• Support product configuration and solution recommendations
• Collaborate cross-functionally to ensure alignment on capabilities and constraints

Customer Experience & Improvement

• Resolve customer concerns professionally and efficiently
• Identify recurring customer questions, issues, or workflow gaps
• Contribute ideas for process and service improvements

Required Qualifications

• Bachelor’s degree or equivalent experience in business, communications, engineering, or a technical field
• 3–5 years of experience in customer service, technical customer support, inside sales, or a similar customer-facing role
• Excellent verbal and written communication skills, including a confident, professional phone presence
• Strong customer service instincts and problem-solving skills
• Technical aptitude and a genuine interest in learning technical products
• Strong organizational and multitasking skills
• Proficiency in CRM systems and Microsoft Office

This is primarily an office-based, phone- and customer-support role. Candidates who prefer hands-on field or technician work may not find this role aligned.

Preferred Experience

• Inside sales, technical customer support, or applications support experience
• Early-career engineering background or degree
• Interest in growing into sales, sales engineering, or applications engineering
• Familiarity with lithium batteries, DC electrical systems, chargers, or inverters
• NetSuite or customer support platform experience