Job Description

Patient Medical Collections Specialist

Location: Lithia, FL
Schedule: Monday–Friday, 8:00 AM – 5:00 PM
Pay Range: $18–$21 per hour, depending on experience
Job Type: Temp-to-Perm
Hours: 40 hours per week

Position Overview

A busy, multi-location medical practice is seeking a detail-oriented Patient Medical Collections Specialist to join its administrative team. This role is responsible for managing patient account balances, resolving past-due accounts, assisting patients with billing questions, and ensuring accurate and timely follow-up on outstanding balances. The specialist will interact with patients both in person and by phone and must be comfortable working in a fast-paced environment.

Key Responsibilities

• Answer inbound calls and assist patients with billing questions.

• Verify account information and process credit card payments.

• Contact patients or responsible parties to resolve past-due accounts.

• Review and research patient account statuses and documentation.

• Review accounts to be sent to collections and verify accuracy of statements before distribution.

• Run, maintain, and work weekly reports to monitor patient balances.

• Read and interpret EOBs (Explanation of Benefits) and patient account ledgers.

• Set up payment plans in accordance with established guidelines.

• Educate patients on their billing statements and payment responsibilities.

• Monitor aging reports and escalate accounts as needed.

• Handle escalated calls from customer service staff.

• Update and document insurance information when necessary.

• Maintain accurate account notes and follow internal policies and procedures.

• Perform other duties as assigned by the supervisor.

Qualifications

Experience (Preferred):

• 3–5 years customer service experience

• 3–5 years collections experience

• 3–5 years experience in a medical office or healthcare setting

Education:

• High school diploma or equivalent (required)

Knowledge, Skills & Abilities:

• General understanding of healthcare billing.

• Ability to read and understand EOBs.

• Knowledge of HIPAA laws and compliance standards.

• Proficiency in MS Office (Word, Excel, Outlook).

• Strong verbal and written communication skills.

• Excellent customer service skills, in person and over the phone.

• Ability to follow written and verbal instructions accurately.

• Highly organized, detail-oriented, and able to work independently.

• Comfortable working within established procedures and timelines.

• Team-oriented with the ability to collaborate effectively.

• Ability to operate standard office equipment (phones, computers, copier, fax, etc.).

• Ability to type at least 35 WPM.

Physical Requirements

• Ability to sit or stand for extended periods in a typical office environment.

• Manual dexterity for computer and calculator use.

• Ability to see at various distances and adjust focus as needed.

Work Environment

• Standard office setting.

• Moderate noise level.

Benefits

• 401(k)

• Health, dental, and vision insurance

• Life insurance

• Paid time off