Job Description

Customer Care Representative

• Location: Houston, TX 77040 (parking available)

• Schedule: 8:00 AM – 5:00 PM

• Dress Code: Business Casual

Requirements:

• 1+ years of experience in customer service.

• AS400 experience highly preferred.

• Experience collaborating with sales and warehouse teams is a plus.

• High school diploma required; BA preferred.

• Strong communication, problem-solving, and teamwork skills.
  
  

Responsibilities:

• Handle customer inquiries via phone and email.

• Provide product information, pricing, and order support.

• Process returns, credits, replacements, and order changes.

• Track shipments, check inventory, and manage order status.

• Use AS400, electronic catalogs, and company systems to support operations.

• Maintain service standards and escalate unresolved issues when needed.

• Participate in team meetings and training.