Job Description

Position: Customer Care Associate
Location: Renton, WA 98057
Parking: yes
Pay Rate: $20.56 to $22 an hour.
Work hours: 8-5

Description:

CUSTOMER CARE REPRESENTATIVE/SHOWROOM SUPPORT
Global Furniture Group, a leader in the workplace, education, healthcare + hospitality furniture industry has an immediate career opportunity at our Tampa, Fl distribution center. This candidate will be responsible for learning and understanding the goals/objectives of the company/department. This candidate will also be responsible for exceeding client expectations and ensure service levels are clearly understood.

Duties and Responsibilities

• Answer all questions, calls and emails in a timely manner.
• Demonstrates the skills and product knowledge required to perform job functions.
• Knowledge and use of electronic catalog and Global website.
• Ability to navigate AS400.
• Able to articulate e-mail, fax, and verbally communicate in a clear and concise manner.
• Support Customer Care Operations from our dealers and team members.
• Order Entry on a daily basis.
• Check order status/electronic orders.
• Provide product information and pricing.
• Process credits, return authorizations and factory charge backs.
• Submit changes or cancellations on orders.
• Track shipments.
• Initiate freight claims.
• Truck building.
• Schedule factory drops.
• Update customer experience center with relevant inquiries.
• Assists customers in showroom as needed.
• Participates in Literature Room inventory/order literature.
• Reviews appropriate daily reports.
• Document filing.
• Monitor stock levels.
• Follow and adhere to department/company guidelines
• Maintain the Showroom to the highest degree by updating product displays, preparing for company events, food service, etc.
• Track inventory, budgets, catering supplies, etc. to ensure the Showroom is prepared for all activities.
• Be the sole point of contact for all Showroom related inquiries.
• Provide issue resolution to customers and ensure key information is documented in our customer and ordering system.
• Communicate with dealers, vendors, distribution centers, and designers using positive and professional email etiquette and phone skills.

Requirements

• Superior verbal and written communication skills with a strong ability to solve problems effectively and efficiently
• Strong attention to detail, ensuring purchase orders are placed in a timely manner and any questions regarding purchase orders are handled properly
• Ability to multi-task and adjust priorities dynamically to meet deadlines and changing goals