Job Description

(ONSITE ONLY) Hours are M-F 8-5

Join Our Team!

Are you a problem-solving powerhouse with a knack for account support and order fulfillment? Do you thrive in a dynamic environment where every day presents new challenges? If so, we want you!

We're seeking an organized, professional individual with stellar collaboration skills and excellent written and verbal communication abilities. Bilingualism is a plus. In this role, you'll be engaging with our extensive dealer network across the country. Expect to build lasting relationships with around 30 dealers daily, fostering rapport and ensuring smooth operations.

If you're ready to embark on a fulfilling career with ample opportunities for growth and development, apply now!

Duties and Responsibilities

• Answer general Customer Questions via Email and Phone.
• Demonstrate the skills and product knowledge required to perform job functions.
• Knowledge and use of electronic catalog and Global website.
• Learn to navigate the AS400.
• Support Customer Care Operations for Dealers and Territory Managers.
• Process Demo requests.
• Check order status/electronic orders.
• Check inventory.
• Provide product information and pricing.
• Process credits, return authorizations and factory charge backs.
• Process Parts Express, Warranty and Replacement Orders.
• Submit changes or cancellations on orders with assistance from Lead, Supervisor or DC Services.
• Process Order Addendums.
• Track shipments.
• Research and resolve customer inquiries.
• Review appropriate daily reports.
• Follow and adhere to department/company guidelines.
• Daily check-in with Customer Care Supervisor.
• Attend weekly Teams meetings with Supervisor.
• Working to meet Time to Reply Average for response time.
• Escalate open issues with no response to supervisor.
• Maintain an open issue log.
• Participate in all Global Teams training meetings.
• Other duties as assigned.

Requirements

• Superior verbal and written communication skills with a strong ability to solve problems effectively and efficiently.
• Strong attention to detail, ensuring purchase orders are placed in a timely manner and any questions regarding purchase orders are handled properly.
• Ability to multi-task and adjust priorities dynamically to meet deadlines and changing goals.