Job Description

Position: Customer Care Representative
Location: Buford, GA 30518
Work Hours: 8:00 AM – 5:00 PM
Pay: $19.00–$19.50/hour
Start Date: ASAP
Process: One in-person interview + assessment

Duration: Temp-to-Perm
Dress Code: Business Casual

Top 3 Requirements:

1. AS400 experience is highly preferred

2. Customer service experience required

3. Experience working with sales and warehouse teams is a plus

Can’t Haves:

• Frequent job changes

• Felony convictions

Position Summary:

We’re seeking a proactive and detail-oriented Customer Care Representative to join a distribution center in Buford, GA. This role involves supporting clients and internal departments to ensure service levels are met and expectations are exceeded.

Key Responsibilities:

• Respond to customer inquiries via phone and email

• Navigate AS400 system (training provided if necessary)

• Provide support for dealers and territory managers

• Process demo requests, credits, returns, parts orders, and warranty claims

• Track shipments and check inventory

• Submit order changes or cancellations (with supervisor assistance)

• Process order addendums and maintain issue logs

• Escalate unresolved issues as needed

• Attend team meetings and participate in ongoing training

• Maintain daily communication with supervisor

• Meet performance benchmarks for response times

• Perform other duties as assigned

Requirements:

• Strong verbal and written communication skills

• Effective problem-solving abilities

• Ability to multi-task and manage priorities in a fast-paced environment

• Attention to detail and accurate data entry

• 1+ years of related customer service experience

• Familiarity with AS400 preferred

Education:

• High school diploma or GED required; bachelor’s degree preferred

• Military experience may be considered in lieu of education/experience

Preferred Soft Skills:

• Go-getter attitude

• Strong work ethic

• Team player

• Resourceful and solutions-oriented