Job Description

We are seeking a highly motivated Client Success Manager with a strong engineering background and sales expertise to join our team. This role is responsible for managing and nurturing client relationships, ensuring their success with our products and services. The ideal candidate will have a technical understanding of engineering principles and the ability to leverage sales skills to drive customer satisfaction, retention, and growth. Key

Responsibilities:

• Develop and maintain strong relationships with clients, serving as their primary point of contact.
• Understand client needs and objectives, providing tailored solutions that align with their business goals.
• Leverage engineering knowledge to effectively communicate product capabilities and troubleshoot technical issues.
• Collaborate with sales, marketing, and product teams to drive customer adoption and maximize value.
• Conduct client training, onboarding, and product demonstrations to ensure successful implementation.
• Identify opportunities for upselling and cross-selling, increasing revenue from existing accounts.
• Monitor client satisfaction and proactively address any concerns to ensure long-term success.
• Provide feedback to the product development team to enhance product offerings based on client insights.
• Track and analyze key performance metrics to improve customer retention and engagement

Qualifications & Skills:

• Bachelor's degree in Engineering, Business, or a related field.
• 3+ years of experience in client success, account management, sales, or a related role.
• Strong technical background with an understanding of engineering concepts and applications.
• Proven sales experience with a track record of driving customer success and revenue growth.
• Excellent communication and interpersonal skills, with the ability to build strong client relationships.
• Problem-solving mindset with the ability to address technical and business challenges effectively.
• Strong organizational skills and the ability to manage multiple client accounts simultaneously.
• Experience with CRM tools and customer success platforms is a plus.