Job Description

We're currently recruiting a Customer Service Representative for one of our fast-growing, nationwide clients with nearly 50 years of excellence. If you're interested in learning more about this fantastic opportunity, please apply with your updated resume today!"

Duties and Responsibilities

• Respond to customer calls and emails
• Respond within time standards, Check Order Status, Check Inventory, Track Shipments
• Provide Product Info & Pricing, etc
• Review/Analyze/Execute emails within response-time standards
• Process QA Requests from Order Entry Team
• Process orders, credits, or return authorizations
• Research and resolve customer inquiries
• Process XML & EDI Orders
• Process Demo Requests
• Process Warranty & Replacement Orders
• Cancel/Revise Purchase Orders after released into production
• Check inventory as needed
• Correspond with Corporate's Product & Pricing Coordinator
• Process Corporate Portal Customer Requests
• Attend daily/weekly meetings as needed
• Review Reports As Required
• Facilitate Showroom Walk In Appointments (Add to Showroom Calendar)
• Assist customers in the showroom as needed
• Supports Literature Program (inventory, orders, binders, replenishment, etc)
• File Documents in accordance with local guidance
• Additional duties as assigned

Requirements

• Superior verbal and written communication skills with a strong ability to solve problems effectively and efficiently
• Strong attention to detail, ensuring purchase orders are placed in a timely manner and any questions regarding purchase orders are handled properly
• Ability to multi-task and adjust priorities dynamically to meet deadlines and changing goals

Education

• High school diploma or general education degree (GED); or one to three years of related experience and/or training; or equivalent combination of education and experience or military equivalent.