Job Description

Customer Service Representative

Pay: $22/hour
Schedule: Monday – Friday | 8:00 AM – 5:00 PM
Location: In-Office –  Whittier, CA 90601
Type: Direct Hire

About the Role

We are seeking an experienced, client-focused Customer Service Representative to join our in-office team. In this role, you’ll work directly with customers, sales representatives, and partners—handling inquiries, processing orders, resolving issues, and ensuring every interaction reflects our commitment to exceptional service.

This is not a call center job—it’s a professional, relationship-driven role where you’ll be working closely with customers and internal teams to deliver accurate, timely, and high-quality service.

Key Responsibilities

• Serve as the primary point of contact for customers, responding promptly to calls, emails, and in-person inquiries.

• Provide product details using an electronic catalog and company website.

• Navigate and utilize the AS400 system for order entry, status updates, and reporting.

• Process orders, credits, returns, and demo requests with accuracy.

• Coordinate with sales and logistics to track shipments, deliveries, and inventory.

• Resolve customer concerns quickly and professionally, ensuring follow-up until completion.

• Maintain detailed logs and escalate unresolved cases when needed.

Qualifications

• 2+ years of direct customer service experience in a professional office, showroom, or account management setting.

• Strong interpersonal and communication skills with the ability to build rapport with clients.

• Proficient in Microsoft Office (Excel, Word); AS400 experience strongly preferred.

• Proven ability to multi-task, prioritize, and meet deadlines.

• Strong problem-solving skills with a customer-first mindset.

Why You’ll Love This Role

• Work directly with customers in a collaborative, team-oriented environment.

• Stable Monday–Friday schedule – no weekends.

• Join a well-established company with an excellent reputation for quality and service.

• Training provided to set you up for success.

Hiring Process

We take care to match the right candidate with the right role:

1. Phone Session with Recruiter – In-depth review of your experience, skills, and work history.

2. Pre-Recorded Video Interview – Showcase your communication style and customer service expertise.

3. Online Assessment – Short skills and aptitude evaluation.

4. Interview with Client – Meet in person to discuss the role, expectations, and team fit.