Job Description

We're currently recruiting a Customer Care Representative for one of our fast-growing, nationwide clients with nearly 50 years of excellence. This company boasts an amazing culture and offers a generous benefits package. If you're interested in learning more about this fantastic opportunity, please apply with your updated resume today!"

Duties and Responsibilities

• Answer general Customer Questions via Email and Phone.
• Demonstrate the skills and product knowledge required to perform job functions.
• Knowledge and use of electronic catalog and Global website.
• Learn to navigate the AS400.
• Support Customer Care Operations for Dealers and Territory Managers.
• Process Demo requests.
• Check order status/electronic orders.
• Check inventory.
• Provide product information and pricing.
• Process credits, return authorizations and factory charge backs.
• Process Parts Express, Warranty and Replacement Orders.
• Submit changes or cancellations on orders with assistance from Lead, Supervisor or DC Services.
• Process Order Addendums.
• Track shipments.
• Research and resolve customer inquiries.
• Review appropriate daily reports.
• Follow and adhere to department/company guidelines.
• Daily check-in with Customer Care Supervisor.
• Attend weekly Teams meetings with Supervisor.
• Working to meet Time to Reply Average for response time.
• Escalate open issues with no response to supervisor.
• Maintain an open issue log.
• Participate in all Global Teams training meetings.
• Other duties as assigned.

Requirements

• Superior verbal and written communication skills with a strong ability to solve problems effectively and efficiently.
• Strong attention to detail, ensuring purchase orders are placed in a timely manner and any questions regarding purchase orders are handled properly.
• Ability to multi-task and adjust priorities dynamically to meet deadlines and changing goals.