Job Description

Customer Care Specialist
Location: Lenexa, KS | Pay: $21–22 /hr | Type: Full-Time, Immediate

What You’ll Do

• Customer Support: Field phone & email inquiries; meet “Time to Reply” targets; log & escalate issues

• Order Processing: Enter new orders, addenda, cancellations, credits, returns & charge-backs

• Inventory & Shipping: Check stock, track shipments, update clients

• Product Knowledge: Navigate our ERP and online catalog to provide accurate pricing & specs

• Team Collaboration: Attend weekly meetings, support small projects, and assist with labor reimbursements

What You Bring

• 6+ years in customer care OR equivalent combination of education/training

• 3–5 years of hands-on AS400 (or similar ERP) experience within the last 3–5 years

• Excellent verbal & written communication

• Strong problem-solving, multitasking & prioritization skills

• Proficiency in Microsoft Office

• Comfort with basic calculations and technical diagrams

Why Join Us

• Make a direct impact on customer satisfaction

• Ongoing training & clear advancement paths

• Collaborative, high-energy team environment