Job Description

Innovative Outsourcing is excited to partner with our client, an innovative healthcare technology company, to search for a VP of Operations to join their growing team. Our client offers solutions that support wellness-focused medical practices by providing their patients with a white-glove experience in-between office visits, by eliminating the burden of prescription management, and by creating a predictable recurring revenue stream.

**Our client is looking for a PharmD or Registered Pharmacist who also has some operations experience for this role.**

This will be a hybrid role with most of your time being spent in our client’s Peachtree Corners office. Our client is open to relocation assistance for the right candidate.

As a key member of the leadership team, the VP of Operations is responsible for leading and improving day-today operational functions across departments to support the delivery of high-quality patient and client services. This role focuses on implementing repeatable processes, overseeing facilities and vendor relationships, optimizing team performance, and ensuring alignment with the organization’s mission, values, and service standards. The VP of Operations is a people-first leader who thrives in a dynamic healthcare or service-based setting and is skilled at bridging operational plans with practical execution. You will work closely with department managers, administrative teams, and senior leadership to ensure smooth, efficient, and patient-centered operations across locations and services as you play a critical role in shaping and sustaining an exceptional standard of care and experience and upholding our mission to partner with providers to set new standards in the delivery of healthcare

Top initial priorities for this role will be to create consistency among the team, drive logistics of the operations, and enhance efficiencies on the technology side.

KEY RESPONSIBILITIES will include:

• Oversee and refine operational workflows, ensuring efficiency, consistency, and alignment with gold-level service standards.
• Optimize and manage daily business functions to ensure seamless support for patients, providers, and internal teams.
• Identify opportunities to streamline processes, reduce operational waste, and improve communication across teams.
• Responsible for the review, oversight, and continuous improvement of standard operating procedure for your department as well as collection of SOPs for all departments.
• Track performance against operational KPIs; troubleshoot and resolve bottlenecks or service gaps.
• Support onboarding and integration for new sites, services, or systems as the organization grows.
• Supervise operational team leads and administrative functions across key departments.
• Set clear expectations, provide coaching and development, and manage team performance.
• Support a collaborative work environment that prioritizes communication, accountability, and patient experience.
• Partner with HR and compliance leads to update operational procedures in line with regulatory changes.
• Collaborate with finance leadership to build, track, and manage operational budgets.
• Monitor department-level expenses and identify cost-saving opportunities.
• Ensure appropriate resource allocation (staff, equipment, space) to support operational needs.
• Maintain a pulse on patient and client feedback, working with teams to elevate the overall service experience.
• Identify and address root causes of service breakdowns or delays.
• Ensure staff are equipped and trained to deliver consistent, responsive, and compassionate service.

CANDIDATE REQUIREMENTS:

• Aligned with our client’s mission to partner with providers to set new standards in the delivery of healthcare.
• Doctor of Pharmacy (PharmD) degree or current Registered Pharmacist (RPh) licensure required.
• 10-15 years of operations experience in healthcare, wellness, or a customer-focused environment, including 5+ years in a supervisory or leadership role with specific experience in call center management desired.
• Strong organizational, communication, and problem-solving skills.
• Strong knowledge of pharmacology, drug interactions, therapeutic guidelines, and regulatory requirements.
• Excellent clinical judgment, problem-solving, and patient-centered decision-making skills.
• Proven ability to manage multiple priorities, people, and projects in a fast-paced setting.
• Experience overseeing facilities and vendor relationships preferred.
• Working knowledge of healthcare compliance and privacy standards (e.g., HIPAA).
• Commitment to continuous learning, professional integrity, and advancing pharmacy practice standards.

COMPENSATION:

• Base salary of $150,000 plus the opportunity for a 20% performance-based bonus
• Comprehensive medical benefits plus a 401k and PTO