Job Description
Our client, Persium Group, is adding a Financial Operations Associate to join their collaborative team in Atlanta. This hybrid role (3 days in-office, 2 days remote) offers the opportunity to play a key role in delivering exceptional client service, supporting financial advisors, and ensuring seamless operational excellence.
In this role, you’ll interface directly with wealth management clients, provide compliance support, and assist the Director of Operations in managing general business operations. Success in this position requires outstanding organizational and time management skills, extremely high attention to detail, strong written and verbal communication skills, and the ability and desire to work with a dynamic team.
The ideal candidate will have at least two years of experience in a highly regulated industry, such as financial services, insurance, or legal compliance, with exposure to oversight by regulatory bodies (e.g., SEC, FINRA, state agencies, or similar). This role is critical in ensuring smooth operational workflows, supporting advisors, and delivering an exceptional client experience.
JOB RESPONSIBILITES
Client Service Support
- Manage incoming service requests from clients and relationship managers (e.g., account applications, custodial paperwork, money movements, etc.) while delivering superior customer service
- Promptly process client transactions, including deposits and distributions, ensuring compliance with regulatory standards
- Facilitate account opening, transfers, and investment funding processes, adhering closely to standardized practices and procedures while ensuring a seamless onboarding experience for clients
- Coordinate with custodians and financial institutions to resolve client issues
- Maintain up-to-date records of all transactions and communications
- Address client concerns proactively and escalate issues when necessary
- Prepare and distribute client performance reports
Operations and Compliance Support
- Ensure compliance with all regulatory requirements and company policies
- Maintain accurate client records in CRM and portfolio management systems
- Assist with various operations- and compliance-related tasks, including client reporting and maintaining accurate documentation for auditing purposes
- Monitor firmwide account activity to ensure transactions align with compliance and fiduciary obligations
- Monitor data integrity and address discrepancies immediately
- Lead and oversee special projects as assigned, ensuring they are completed on time and within scope
- Support the implementation of operational best practices and technology enhancements
- Assist with firm’s response to requests from various regulatory bodies
QUALIFICATIONS AND SKILLS
- Minimum 2 years of relevant work experience, preferably within a heavily regulated environment (RIA, wealth management, brokerage, banking, insurance, or similar)
- Bachelor’s degree preferred or equivalent experience
- Proficiency in Microsoft Outlook, Word, PowerPoint, and Excel is required
- Proficiency with CRM systems (e.g., Salesforce, Redtail, HubSpot), portfolio management software (e.g., Orion, Black Diamond), and custodial platforms (e.g., Schwab, Fidelity, TD Ameritrade)
- Strong interpersonal and communication skills to provide high-touch client service
- Detail-oriented with exceptional organizational skills
- Must have the ability to establish priorities, identify resources, and manage multiple projects in a deadline-oriented environment
- Experience working directly with investment custodians a plus
- Familiarity with SEC regulations and compliance procedures a plus
COMPENSATION: $67-$75k annual salary based upon relevant experience; generous PTO policy; health insurance; 401(k) with employer match; professional development and continuing education support.