Jira Service Management (JSM) Administrator
Location: Houston, TX (Westchase area) | On-site, 5 days a week
Type: Full-time, Direct Hire

High Sierra Talent is partnering with an established national company in Houston to hire a Jira Service Management (JSM) Administrator. This is a true platform ownership role. You will be the go-to expert for the company's Jira/JSM environment and the person who turns how the business works into workflows, automations, and integrations that actually run.

WHY THIS ROLE

• Own an enterprise Jira Service Management platform end to end
• Shape ITSM, Help Desk, and asset management processes across the organization
• Partner directly with IT leadership and business stakeholders
• Long-standing, stable organization with a collaborative IT team

WHAT YOU WILL DO

Platform Administration and Ownership

• Serve as the primary administrator and subject matter expert for Jira Service Management
• Configure and maintain projects, workflows, issue types, request types, screens, fields, queues, permissions, notifications, and SLAs
• Set platform standards, governance, and best practices
• Troubleshoot platform issues and provide ongoing support

IT Service Management

• Configure and improve Incident, Service Request, Problem, and Change Management processes
• Support Help Desk and Service Desk operations
• Identify and automate repetitive service management tasks

IT Asset Management

• Administer asset management processes within the Jira/JSM ecosystem
• Support the asset lifecycle from acquisition through retirement
• Keep asset data accurate and connected to service management workflows

Help Desk and Business Workflows

• Build request forms, portals, queues, routing rules, escalations, and SLAs
• Meet with business stakeholders and translate their processes into practical Jira workflows
• Evaluate existing workflows and recommend improvements

Integrations and Automation

• Manage Jira/JSM integrations with other enterprise systems
• Build automation rules that reduce manual effort
• Work with technical teams and vendors on API and integration needs

WHAT YOU BRING

• Strong hands-on experience administering Jira Service Management
• Prior experience as a Jira Administrator, JSM Administrator, Platform Owner, or similar role with direct responsibility for the environment
• Solid understanding of ITSM concepts and processes
• Experience supporting Help Desk or Service Desk operations
• Experience designing and maintaining Jira workflows and automation
• Experience with Jira integrations across multiple connected systems
• Ability to gather business requirements and turn them into system workflows
• Clear communicator with both technical teams and business users

NICE TO HAVE

• Jira Assets (Assets for JSM) experience
• Enterprise IT Asset Management experience
• ITIL familiarity
• Jira automation, APIs, webhooks, or third-party integrations
• Atlassian certifications

WHAT WE ARE REALLY LOOKING FOR
Someone who has owned a Jira/JSM environment, not just used it. You have worked directly with IT and business teams, configured Jira around how work really flows, and kept the platform, integrations, and automations running smoothly.

Interested? Apply today or reach out to High Sierra Talent for a confidential conversation.