Solution Implementation Specialist
Location: Irving, TX (DFW Metroplex) | On-site team collaboration
Type: Contract to Hire
Travel: Up to 50% domestic

High Sierra Talent is partnering with a national services company in Irving, TX to hire a Solution Implementation Specialist for its Client Technology Operations, Solution Implementations (CTSI) team. This is a ground-floor opportunity on a newly formed, growing team where your ideas will directly shape how the team works and delivers.

THE ROLE
You will own client-facing technology deployments from start to finish, from discovery through hypercare. A major focus is training frontline workers (custodians and facilities staff) on a proprietary workforce management app that handles clock-in and clock-out, photo documentation of completed work, and professional development. You will train through supervisors and executive sponsors and adapt your approach to every level of the organization.

WHAT YOU'LL DO

• Lead end-to-end implementations across discovery, configuration, testing, training, deployment, and hypercare, owning timeline, quality, and client experience
• Train diverse audiences, from frontline custodians to site supervisors to executive decision-makers, meeting each group where they are
• Build superuser networks early to drive adoption after go-live
• Analyze workflows and field realities, then configure deployments that work for teams with varying tech comfort
• Run tailored demos and training sessions for frontline users, site leaders, and executives
• Keep clients and internal teams aligned on status, risks, and next steps, and raise concerns early with options
• Review dashboards, KPI trends, and adoption data, and use Excel to organize and summarize what matters
• Partner with Product, Support, Operations, Sales, and internal tech teams so client feedback flows back into the product
• Help build the team's methodology, training materials, and playbooks
• Use AI tools thoughtfully to strengthen communication, analysis, and delivery quality
• Travel up to 50% across the U.S. for deployments, training, and go-lives

WHAT YOU BRING

• Bilingual in English and Spanish (required); able to train Spanish-speaking frontline staff
• Bachelor's degree in Business, CS, Engineering, Information Systems, or Operations, or equivalent experience deploying technology with a solid project management foundation
• 5+ years in technology implementation, client delivery, project management, or a similar client-facing role
• Track record of delivering projects on time with strong organization and follow-through
• Excellent verbal and written communication with frontline workers, operational leaders, technical partners, and executives
• Hands-on experience with system configuration, user training, testing, and post-deployment support
• Advanced Excel skills: formulas, data organization, trend analysis, and reporting
• Comfortable managing multiple concurrent projects independently
• Experience with project management tools, CRMs, or ticketing systems
• Based in the Dallas-Fort Worth Metroplex and commutable to Irving, TX

NICE TO HAVE

• Mobile deployments, workforce apps, field operations, or SaaS implementations
• Experience training frontline or hourly workforces (facilities management, custodial, or similar)
• KPI reporting, adoption metrics, or Power BI
• Change management or user adoption programs
• ClickUp experience

WHO YOU ARE
You are self-driven and accountable, and equally comfortable with structure or ambiguity. You take ownership, raise risks early, and bring practical solutions. You thrive in an open, collaborative culture where people share what they learn and ask for help when they need it.

Interested? Apply today or reach out to High Sierra Talent for a confidential conversation.