Job Description

ABA Program Administrator (Part-Time)

Operations • Clinical Coordination • Program Performance

Location: Zebulon, NC (Onsite with potential for hybrid based on experience)

Overview

HIRE Strategies is seeking an organized, proactive ABA Program Administrator to support the day-to-day operations of a growing ABA program.

This role is critical to ensuring services run smoothly, teams stay aligned, and clients receive consistent, high-quality care. You will work closely with clinical and administrative teams to manage scheduling, support staff, maintain compliance, and strengthen overall program performance.

This is a great opportunity for someone who enjoys structure, problem-solving, and being at the center of a fast-moving, people-focused environment with the potential to grow into a larger role quickly.

What You’ll Do

Own Daily Operations

Manage scheduling, staffing coordination, and workflow to ensure services are delivered efficiently and consistently.

Support and Strengthen the Team

Assist with hiring, onboarding, and training staff, including RBTs and administrative team members. Monitor performance and ensure required certifications and trainings are up to date.

Coordinate Client Services

Oversee intake and onboarding of new clients, including scheduling assessments, verifying eligibility, and assigning staff. Maintain continuity of care and address service gaps as they arise.

Ensure Compliance and Quality

Maintain compliance with regulatory, ethical, and payer requirements. Conduct audits of client files, session notes, and documentation to ensure accuracy and completeness.

Manage Scheduling and Case Flow

Create and maintain schedules that maximize coverage and minimize cancellations. Coordinate changes and ensure authorized service hours are fully utilized.

Partner on Billing and Authorizations

Verify insurance benefits, track authorizations, and collaborate with billing teams to resolve discrepancies and ensure services align with approvals.

Oversee Data and Documentation

Ensure all systems are used properly and documentation is completed accurately and on time. Support reporting on client progress and program performance.

Drive Communication

Act as a central point of contact between BCBAs, RBTs, families, and leadership. Keep communication clear, timely, and solutions-focused.

Improve and Optimize

Identify opportunities to improve processes, strengthen systems, and support program growth.

What We’re Looking For

• Bachelor’s degree in Psychology, Education, Business Administration, or related field (Master’s preferred)
• Experience in an ABA or behavioral health setting (clinical or administrative)
• Strong understanding of ABA terminology and service delivery
• Familiarity with insurance processes and authorizations
• Highly organized with strong attention to detail
• Strong communication and problem-solving skills
• Experience with systems like Rethink, CentralReach, or similar platforms preferred

Position Details

• Schedule: Part-Time
• Growth Opportunity: Potential to increase hours and responsibilities within 90 days based on performance
• Location: Zebulon, NC (Onsite with potential for hybrid flexibility based on experience)
• Compensation: $15 to $18 per hour based on experience

What Success Looks Like

• Smooth, consistent daily operations
• Accurate and timely documentation
• Strong coordination between staff and clients
• Reduced scheduling gaps and disruptions
• Positive experiences for both staff and families

Why This Role

This role sits at the center of the program. When this position is strong, everything runs better from team performance to client outcomes.

About HIRE Strategies

HIRE Strategies partners with organizations to build stronger teams through recruiting, workforce solutions, and operational alignment that supports long-term success.