Job Description

HIRE Strategies is seeking a detail-oriented and collaborative Grievance Intake Coordinator to support one of our legal sector clients. This vital role helps manage the intake and tracking of complaints, ensuring proper documentation and case handling from start to finish.

Key Responsibilities:

Review, scan, and process incoming complaints and legal correspondence

Maintain accurate electronic case files in the internal database

Monitor shared email accounts and respond as directed

Coordinate with local judicial districts regarding grievance matters

Track and update case status using spreadsheets and internal systems

Support administrative functions and suggest process improvements

Ideal Qualifications:

Associate’s degree or minimum of two years of relevant work experience

Strong organizational and communication skills

Proficiency in Microsoft Office, Adobe Acrobat, OneDrive, SharePoint, and Teams

Team-oriented, adaptable, and able to handle sensitive information professionally

Why Join Us?

Meaningful work that impacts the public and the legal profession

Supportive, collaborative environment

Comprehensive benefit package including medical, dental, vision, flexible spending, and life insurance; as well as an attractive retirement plan

Regular work hours with the possibility of a hybrid work schedule after initial training

Hiring range: $38,950.00 – $45,100.00