Full-time
Customer Service Representative - WFH
Posted on 03 November 26 by Edgar Serrano
- Guadalajara, Mexico
- $ - $
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Job Description
Gordian Staffing, A New Way of HR.We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.
About our client:
The company provides property management services to condominium and homeowner associations across Florida. With multiple locations, it delivers a customized approach to community management.
As a Customer Service Representative, you will be responsible for:
- Answer 30 to 50 inbound resident support calls daily
- Maintain call center expectations and metrics
- Verify and update resident information
- De-escalate and resolve concerns
- Educate residents on website use and troubleshoot access issues
- Complete call summaries and case notes
- Perform payment research
- Handle basic administrative tasks
Work Schedule:
Monday - Friday
- Standard time: 8:00 a.m. to 5:00 p.m.
- Daylight saving: 7:00 a.m. to 4:00 p.m
Benefits:
- Competitive Salary (According to experience).
- Remote Work.
- Work Stability.
- Computer equipment.
- Christmas bonus of 30 days (Aguinaldo).
- 12 vacation days after the first year.
- IMSS.
- Major medical insurance since day 1.
- Minor medical insurance (Clinic may vary according to your city).
- Food vouchers (10% of the gross salary).
- Restaurant tickets ($2,069 pesos).
- Saving fund (8% of the gross salary).
Minimum requirements
- Strong English skills (verbal and written)
- High school diploma or equivalent.
- 1–3 years of customer service experience.
- Previous experience in hospitality or a similar industry is preferred.
- Experience providing online chat support is a plus.
- Knowledge of Microsoft Office programs, including Word, Excel, and Outlook.
- Strong verbal and written communication skills.
- Excellent customer service and problem-solving skills.
Apply now to start your process and become part of our team!