Job Description

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The Role: Manager, Infrastructure Operations & Internal IT
Location: Cary, NC
Type: Direct Hire

What You'll Do:

Lead the organization's enterprise infrastructure, cloud operations, and internal IT services, ensuring reliable, secure, high-performing, and cost-effective technology environments. This role combines people and systems management with approximately 25% hands-on technical work, serving as a last-resort technical escalation when needed. You will oversee cloud platforms, networks, cybersecurity operations, internal IT, patch management, and SOC audit compliance while supporting teams and business stakeholders.

Responsibilities:

• Lead and develop cloud engineering, network, technical services, and internal IT/helpdesk teams.

• Manage AWS cloud infrastructure, Windows/Linux servers, on-premises systems, databases, networking, and hosted applications.

• Oversee Windows and Linux patching, vulnerability remediation, security updates, and compliance documentation.

• Partner with the CISO organization to prioritize security vulnerabilities and coordinate remediation efforts.

• Ensure cloud reliability, availability, performance, scalability, security, and cost optimization.

• Oversee cloud monitoring, incident response, and service-level agreements.

• Coordinate SOC audits and ensure adherence to security and regulatory requirements.

• Manage internal IT applications and services, including Microsoft 365, SharePoint, SQL Server, ServiceDesk, company intranet, and phone systems.

• Lead IT projects, vendor relationships, budgeting, purchasing, and process improvement initiatives.

• Partner with business stakeholders and application development leaders to ensure effective application support and project delivery.

• Support offshore team onboarding and collaborate with internal and external teams.

• Oversee recruiting, hiring, performance management, and employee development.

Required Qualifications:

• Bachelor's degree in Computer Science or a related field, or equivalent experience.

• Minimum 8 years of IT experience with infrastructure or cloud technologies.

• Minimum 3 years leading cloud engineering, platform operations, or infrastructure teams.

• Strong experience with Windows/Linux patching, infrastructure operations, and security remediation.

• Experience with AWS, Azure, Microsoft 365, Windows/Linux, networking, databases, and security technologies.

• Strong Windows, Active Directory, Exchange, SQL Server, and Azure/AWS knowledge.

• At least 3 years of hands-on SQL Server knowledge.

• Experience with DevOps tools such as Git, Jenkins, and Terraform.

• Experience with Java and SharePoint technologies, including understanding application deployment and infrastructure impact.

• Experience administering Contact Center Express server and desktop environments.

• Experience with SaaS financial planning systems such as Workday and NetSuite.

• Strong leadership, communication, problem-solving, and project management skills.

• Ability to support after-hours on-call needs and explain technical concepts to technical and non-technical audiences.

• In-depth understanding of security concepts and implementation.

Preferred Qualifications:

• CISSP certification or equivalent work experience.

Key Measures:

• Responsiveness and adherence to service-level agreements.

• Reliability and quality of products and services.

• Stable, secure, and high-performing cloud environments.

• Measurable operational performance metrics.

Why Golden Technology?

Founded in 1997, Golden Technology has grown from a two-person vision into a trusted partner for Fortune 500 clients nationwide. Along the way, we’ve built a culture centered on family, professional growth, and giving back to our communities through our Golden Community initiatives.