Job Description

Call Center Appointment Coordinator | On-Site

The Appointment Coordinator is responsible for making a high number of outbound calls to property & casualty insurance agents´clientele, engaging prospects, and scheduling qualified appointments. This is a critical role in driving company growth and ensuring the team has a strong pipeline of qualified opportunities.

Our client is a fast-growing SaaS company supporting the Property & Casualty insurance sector. They provide a proprietary software platform that helps insurance agents grow their businesses. The company is stable, profitable, and experiencing rapid growth. This means long-term job security, career growth opportunities, and a strong workplace culture for the right candidate.

• Make high-volume outbound calls daily to targeted insurance agent clients (between 20-30 per hour),

• Secure and schedule appointments for the assigned accounts/agents.

• Accurately document calls, notes, and next steps in the CRM system.

• Meet daily/weekly/monthly call and appointment targets.

• Contribute to a positive and collaborative call center culture.

• 1-2 years of high-volume call center experience

• Strong phone presence – clear, confident, professional communication.

• Good computer literacy (CRM systems, MS Office, Google tools).

• Ability to work onsite every day in Clinton Township, MI.

• Strong organizational skills and attention to detail.

• Resilient and motivated to hit goals in a structured, metric-driven environment.