Job Description

Customer Service Manager – Indianapolis Area

An established and growing fluid sealing distributor is seeking a sharp, technically-minded Customer Service Manager to join their Indianapolis-area branch. This is a key leadership role where you'll supervise a small team, engage directly with customers, and support the branch's strategic operations.

What You’ll Do

• Lead and manage a team of 4 Customer Service Representatives, ensuring daily operations run smoothly.

• Act as the primary support to the Branch Manager, stepping in as the day-to-day “go-to” when needed.

• Provide hands-on customer service, solving problems, processing orders, and maintaining strong relationships.

• Collaborate with a team of 10–12 people in total

• Support operational improvement projects and contribute to overall branch efficiency.

What You’ll Need

• Proven experience managing a customer service team, ideally in an industrial or distribution environment.

• Strong proficiency with Microsoft Office (Excel, Word, Outlook), CRM systems, and general business software.

• Technical aptitude and strong communication skills – product-specific experience is not required.

• A degree is preferred, but ability, drive, and leadership matter more.

Why Join This Team?

• Premier seal distributor with one of the strongest reputations in North America.

• High-growth branch with opportunity to make a visible impact.

• Family-owned, values-driven culture with exceptional stability and retention.

• Generous profit-sharing program contributing up to 25% toward retirement – many employees retire as millionaires.

• Supportive, team-based environment where your voice and leadership will be recognized.
  
  For immediate consideration, apply today!