Job Description

�� Customer Support Representative – Automation & Pneumatics

Location: Chicago
Company Type: Leading Regional Distributor – Automation, Pneumatics & Motion Control
Employment Type: Full-Time

�� Join an Industry Leader with Over 50 Years of Innovation

Are you detail-oriented and passionate about supporting customers in a dynamic industrial environment? We're partnering with a trusted, family-owned distributor of automation, pneumatics, and motion control products to find a Customer Support Representative who thrives on delivering exceptional service and building long-term relationships.

�� What You’ll Do

• Serve as a vital internal account manager, supporting customers and sales teams in the distribution channel.

• Manage quotes, orders, and customer communications, primarily via email and ERP systems.

• Troubleshoot issues, coordinate across teams, and provide proactive customer support.

• Build strong customer relationships by being responsive, resourceful, and solution-focused.

• Prioritize tasks in a fast-paced, multitasking environment with a sharp eye for detail.

�� What You Bring

• Industry Experience Preferred: Background in industrial distribution (fluid power, pneumatics, automation, hose & fittings, motion control, power transmission).

• Service Mindset: Proven track record in customer service or account management roles.

• Attention to Detail: You catch the little things that others miss.

• Good Instincts: A strong sense of “what feels off” and confidence to dig deeper.

• Communication: Clear and professional, primarily through email; ability to build rapport.

• ERP System Experience: Helpful, but not required.

�� Why This Company?

• Trusted Reputation: A go-to partner for top automation brands across Illinois and Missouri.

• Long-Term Stability: Over 60 years in business with a solid foundation and future vision.

• Diverse Technologies: Work with products like pneumatics, robotics, motion control, IIoT, and vision systems.

• Growth-Focused Culture: Investment in digital tools, technical sales, and team development.

• Team-Centric Environment: A professional setting with a family-owned feel—low turnover and strong support.

�� Why You'll Love This Role

• Be part of a forward-thinking company known for technical excellence and long-term employee retention.

• Thrive in a professional, yet personal culture where your contributions truly matter.

• Collaborate with a team that values growth, transparency, and quality customer experiences.

Ready to bring your energy and precision to a team that’s leading the way in automation? Apply now to start your next chapter with a company that values both its people and its customers.