Job Description

Job Title: General Manager
Location: Spanish Fork, UT
Employment Type: Full-Time
Compensation: Base Salary + Commission + Performance Bonuses

About Us

Scenthound is on a mission to make routine dog care simple and accessible. We’re not just grooming dogs. We’re building a movement for healthier, happier pups and a connected community of dog lovers. Our focus is preventative care, consistent customer experience, and creating an environment where both dogs and people thrive.

About the Opportunity

We are looking for a driven, hands-on General Manager (Scenter Manager) to take full ownership of our established Spanish Fork location. This is a role for a self-starter, someone who steps in, takes accountability for the store's performance, and runs it like an owner without needing to be managed. Day to day, no two are alike: one day the challenge is filling the schedule, the next it's handling a fully booked floor. We need someone who solves problems on the fly, leads from the front, and holds themselves to the numbers and customer experience. You will oversee daily operations, build and develop a high-performing team, drive membership growth, and create a safe, welcoming environment for both dogs and humans. 

Our Core Values

Dog First – We advocate for the health and well-being of every dog in our care.
One Pack – We trust, respect, and support one another.
Bring Love – We bring good energy to our work and lead with kindness.
Seek Growth – We believe. We learn. We grow.
Make a Difference – We are purpose-driven and strive to leave things better than we found them.

Who You Are

• A go-getter with strong initiative and a positive, can-do mindset
• Confident leading a team, having tough conversations, and delegating tasks
• Comfortable around dogs (no need to be obsessed, but no fear of fur or slobber!)
• Organized and detail-oriented, with an ability to manage shifting priorities and schedules
• Familiar with metrics like labor efficiency, scheduling optimization, and retail KPIs
• Comfortable balancing operational leadership with administrative follow-through

• Retail, hospitality, or service industry experience highly valued

Responsibilities

• Oversee daily Scenter operations with an emphasis on team efficiency and safety
• Hire, onboard, coach, and manage a team that embodies the ScentHound values
• Maintain staff scheduling and labor efficiency to align with service demand
• Lead with a hands-on approach, setting the standard for quality and performance
• Drive membership and upsell opportunities through customer education and engagement
• Monitor and meet key performance indicators (KPIs) such as Average Ticket, Rebook Ratio, and Membership Sales
• Ensure clear communication between ownership, corporate, and the team
• Foster a positive, respectful work culture built on teamwork and accountability
• Resolve customer concerns with empathy and professionalism

• Ensure cleanliness and adherence to ScentHound safety protocols at all times

Qualifications

• 2+ years of management experience, preferably in retail, hospitality, or service industries
• Strong sales aptitude and customer service background
• Experience hiring, training, and developing staff
• Comfort in handling performance reviews and coaching conversations
• Familiarity with scheduling systems and labor efficiency metrics
• Ability to lift up to 70 pounds and remain on your feet for extended periods
• Reliable transportation and willingness to work in a smoke-free environment
• Available to work Saturdays (Scenter will be closed Sundays and one additional weekday)

Compensation & Benefits

• Base Salary: $45,000 - $55,000
• Bonus Potential: Up to $15,000 based on performance metrics
• Health Benefits: Company-sponsored health insurance rolling out for managers in late 2026

• Growth Opportunity: As the store grows, this role has the potential to evolve into a multi-unit or area management position
  
  

If you are an organized, high-energy leader with a passion for people and pets, and ready to grow with a values-driven brand - we want to meet you!