Job Description

General Manager (Scenter Manager) – Scenthound (Lynwood, WA)
Compensation: $60,000 - $65,000 base + performance bonus
Schedule: Full-time | Some weekends

Anticipated Start Date: Mid March to early April, depending on construction timeline

About Us

Scenthound is on a mission to make routine dog care simple and accessible. We’re not just grooming dogs. We’re building a movement for healthier, happier pups and a connected community of dog lovers. Our focus is preventative care, consistent customer experience, and creating an environment where both dogs and people thrive.

About the Opportunity

This is not a traditional retail management role. You will be the founding operational leader for Scenthound’s first location in the Seattle metro, working directly with the owner to launch, operate, and scale a multi-unit business across the region.

In the short term, you will fully own the performance of the first Scenter. As additional locations open, this role is expected to evolve into an Area Manager position with responsibility across multiple stores. Long term, this role is designed for someone who wants to help build a 10+ location business and grow into senior leadership alongside the owner.

Our Core Values

Dog First – We advocate for the health and well-being of every dog in our care.
One Pack – We trust, respect, and support one another.
Bring Love – We bring good energy to our work and lead with kindness.
Seek Growth – We believe. We learn. We grow.
Make a Difference – We are purpose-driven and strive to leave things better than we found them.

The Role

As Scenter Manager, you’ll own your store’s performance — from team development and customer satisfaction to revenue growth and membership sales. You’ll lead from the front, setting the tone for service excellence while meeting (and exceeding) key business goals.

This role combines sales strategy, people leadership, and operational execution — perfect for someone who is confident in influencing others, measuring results, and turning great experiences into long-term members.

Key Responsibilities

Sales & Business Growth

• Drive membership and revenue goals through consultative, relationship-based selling.
• Set and track weekly and monthly KPIs for sales performance, conversion rates, and member retention.
• Train and motivate your team to confidently educate every customer on Scenthound memberships and services.
• Partner with ownership to execute local marketing and community outreach initiatives.
• Champion the pre-sale and grand opening process — converting early interest into active memberships.
  
  

Leadership & Team Development

• Lead, coach, and inspire your team to achieve sales and service excellence.
• Create a positive, competitive environment that celebrates wins and encourages accountability.
• Recruit, onboard, and train team members on both operations and sales best practices.
• Foster a culture of empowerment and customer-first thinking.
  
  

Operations & Customer Experience

• Own full P&L responsibility for the location in partnership with ownership.
• Ensure smooth daily operations and adherence to Scenthound’s service standards.
• Maintain a clean, safe, and welcoming environment for dogs and their owners.
• Oversee scheduling, inventory, and front-of-house presentation.
• Manage store financials and performance metrics.
• Lead pre-opening execution including hiring, training, pre-sales, and building the operating model for future stores.

Experience:

• 2–5 years in a sales-focused leadership role within fitness, hospitality, retail, or membership-based services.
• Proven record of meeting or exceeding sales goals and leading a small team.
• Strong customer relationship management and consultative sales ability.
• Prior experience in franchised or service-based businesses preferred.

Compensation & Benefits

• $60,000-$65,000 annual base salary
• Performance bonus of $5,000-$10,000 tied to clearly defined KPIs, including membership growth and operational performance
• Additional bonus opportunities tied to pre-sale and early membership growth milestones
• Health benefits (details to be finalized)
• Unlimited Paid Time Off
• Professional development and in-market training opportunities
• Corporate onboarding and Scenthound Immersive Training (SIT) in Florida

Growth Path

Scenthound is a rapidly growing national franchise system. This role is intentionally designed as the first step in building a multi-unit operation. High-performing Scenter Managers are positioned to grow into Area Manager roles with responsibility across multiple locations as the business scales throughout the Seattle metro.