Job Description

Job Description

Job Description Summary:

Support and strengthen FPP’s recruiting engine by owning early-stage pipeline, candidate experience, and recruiting operations. Ensure candidates move through the hiring process efficiently, compliantly, and with a positive experience. Serve as a dependable recruiting operator who allows Talent Acquisition Partners (TAPs) to focus on decision-making and closing.

First Place Pediatric Solutions, LLC. will make reasonable accommodations to “otherwise qualified individuals.”

Essential Duties and Responsibilities

1. Build and Maintain Talent Pools: Manage and grow active nurse talent pools by sourcing new candidates through outbound recruiting calls, Indeed Resume, Invite to Apply, and inbound inquiries. Ensure all candidates are properly tagged, documented, and actively moving or nurtured. – 20% of Time

2. Candidate Screening & Qualification: Conduct and record initial phone screens, verify license status, confirm baseline eligibility, and collect required documents (CPR, TB, physical, certifications, etc.). Document screening outcomes clearly for TAP review. Present candidates to TAPs and hiring managers with a clear profile, stated preferences, hurdles, and readiness to move forward. – 20% of Time

3. Candidate Experience & Process Progression: Keep candidates moving forward and remove friction from the hiring process. Confirm interviews and orientations, send background checks, generate offer letters, schedule CPR/TB/physical appointments, and provide clear next steps. Serve as the primary point of contact for candidates until escalation is needed. Candidates should always know where they stand and feel supported, not chased. – 20% of Time

4. Pipeline Operations & TAP Partnership: Maintain active pipeline status and notify TAPs when candidates are ready to move forward. Push urgency on time-sensitive steps, prepare for TA meetings, take notes, track action items, and organize candidate data. Serve as the point of contact for relationship coordination with the Onboarding Coordinator. – 20% of Time

5. Systems, Posting & Communication: Manage job postings, send emails and texts on behalf of TAPs, and support inbound and outbound candidate communication. Ensure all communication is timely and professional. Update meeting notes with candidate statuses and send meeting recaps including follow-ups and next steps. – 15% of Time

6. Escalation & Issue Resolution: Identify and escalate candidate issues with context, a summary of what’s blocking progress, urgency/risk, and a recommended next step. Escalate when a candidate is unresponsive after defined follow-up attempts, compliance issues arise, or a candidate expresses concerns about pay, case details, or scheduling. – 5% of Time

Additional Expectations:

• Comply with applicable legal requirements, standards, policies and procedures including, but not limited to the Compliance Program: Code of Conduct, HIPAA and Documentation Standards.
• Maintains a commitment to the values and mission of First Place Pediatric Solutions.
• Additional responsibilities as assigned by one’s supervisor or other manager related to the position/division.

EXPERIENCE/TRAINING/EDUCATION/CERTIFICATION:

• High school diploma or GED required; Associate’s or Bachelor’s degree preferred
• 1–2 years of experience in recruiting, staffing, customer service, or a related field
• Experience in Home Health or healthcare staffing a plus

SKILLS/ABILITIES:

• Excellent verbal and written communication skills
• Strong follow-through and ability to manage multiple candidates simultaneously
• Ability to work with urgency while maintaining professionalism and attention to detail
• Experience with applicant tracking systems or CRM tools preferred
• Strong interpersonal, telephonic, and e-communication skills
• Ability to organize and prioritize multiple work assignments with minimal supervision
• Ability to handle sensitive and confidential information with discretion
• Team-oriented mindset with a proactive, solutions-focused approach
• Problem-solving skills and sound judgment, with a willingness to escalate appropriately

WORK ENVIRONMENT/DEMANDS OF THE POSITION:

(Travel, Physical Demand, Dexterity, Mental Demand, Working Conditions)

• Travel: Position requires minimal business travel and a valid Driver’s License.
• Physical Demand: Light physical effort. For example, standing, bending, or stooping for extended periods, operating light office equipment, personal computer, copier, fax machine, etc., manually handling medium weight materials and/or equipment (0 to 20 pounds).
• Dexterity: Light dexterity, e.g. using data processing equipment, long periods of standing/sitting, etc.
• Mental Demand: Moderate to high degree of concentration due to volume, complexity, and/or “pressure” of work.
• Working Conditions: Clean working conditions with no disagreeable factors.