Job Description

TECHNICAL SUPPORT SPECIALIST

JOB SUMMARY

Administers computer support by loading operating systems, application software, and installing necessary hardware, which includes adding video cards, memory, and accessories. Diagnoses and repairs computers, mobile devices, and other various hardware and software. 

RESPONSIBILITIES

Essential Functions

• Assists in the operation of computer networks by installing, configuring, and supporting hardware such as PCs, laptops, printers, mobile devices, phones, credit card devices and cabling systems.
• Prepares new computers for installation including loading operating systems, application software, and installing necessary hardware, which includes adding video cards, memory, and accessories.
• Diagnoses and repairs personal computers, mobile devices, and other various hardware.
• Sends units out for repair and ensures the repair is accomplished in a timely manner.
• Uses and assists in the administration of PC lifecycle configuration management software for inventory, software distribution and installation, patch deployment, imaging, and remote support of PCs, laptops, and mobile devices.
• Provides phone support as part of the IT Helpdesk and works with PC users on hardware and software problems.
• Develops and maintains effective working relationships with customers, vendors, and others related to the company.

QUALIFICATIONS

• Two-year degree in Computer Technology or the equivalent in work experience.
• Four-year Computer Technology degree preferred.
• Knowledge of Windows desktop PC’s is essential.
• Experience managing additional OS’s such as OSX, iOS, Android, iPadOS, and others preferred.
• Experience working with computers in a WAN environment is helpful.
• Working knowledge of Microsoft Office and O365, Internet, email and SAP software preferred.

COMPETENCIES

• Passionate about customer service Excellent interpersonal, written, and verbal communication skills.
• Ability to effectively plan and organize and execute time management.
• Excellent customer service skills include being competent, accurate, responsive and engaged.
• Requires independent judgment and decision making within area of expertise and expected to provide recommendations on decisions of material nature.
• Ability to meet goals, timelines, and outcomes on projects.
• Ability to interact and collaborate with customers, various departments, and management levels.
• Demonstrated specialized working knowledge of a specific department.
• Ability to problem solve using applied knowledge.