Job Description

We’re seeking a skilled Field Service Technician to support equipment installation, commissioning, training, maintenance, repair, and troubleshooting at customer sites across the U.S. and Canada. This role ensures machines operate safely, efficiently, and at peak performance, while providing training and technical support to customers.

This role is 75% travel and consists of overnight stays, driving and air transportation.

Salary: Based on experience

Key Responsibilities

• Install, commission, and train customers on new equipment

• Perform troubleshooting, maintenance, and repairs on customer machines

• Diagnose and repair control components (Siemens and/or Allen-Bradley)

• Replace or rebuild machine components to restore full functionality

• Provide remote support via PC, phone, or virtual tools (including VR glasses)

• Communicate with customers to resolve technical issues, service needs, and parts inquiries

• Support internal projects such as machine rebuilds and lab trials

• Collaborate with engineers to develop solutions for equipment improvements

• Submit detailed field service reports after each visit

• Recommend aftermarket upgrades and process improvements
  
  

Qualifications

• Associate’s degree in a technical discipline, or equivalent experience

• 3–5 years’ experience as a field technician (capital equipment experience preferred)

• Strong knowledge of electrical, pneumatic, hydraulic, and machine control systems

• Experience with equipment installation, startup, and service is a plus

• Excellent problem-solving and communication skills

• Ability to manage multiple tasks and prioritize effectively

• Strong customer service and relationship-building skills

• Willingness to travel up to 75% (including weekends as needed)