Global Operations Specialist

Location: Colorado Springs, CO
Work Arrangement: Onsite
Security Clearance: Active Top Secret/SCI Required

Position Overview

We are seeking a highly organized and motivated Global Operations Specialist to support a mission-critical defense program in Colorado Springs, CO.

The selected candidate will support operational planning, coordination, asset management, scheduling, performance monitoring, and quality assurance activities within a complex defense operations environment.

This position encompasses both technical and administrative responsibilities associated with the operations, maintenance, and sustainment of large-scale defense systems. The Global Operations Specialist will collaborate with engineering teams, operational personnel, government stakeholders, and external organizations to ensure mission activities are properly scheduled, documented, approved, and aligned with operational requirements.

The ideal candidate is a proactive problem solver with experience in project coordination, resource management, technical operations, and communicating complex operational information to senior leadership.

Key Responsibilities

Operations and Asset Management

• Perform asset management responsibilities supporting enterprise-level defense operations.

• Collaborate with fielding, testing, maintenance, and operational teams to align asset utilization with mission requirements.

• Execute established operating instructions governing system administration, asset management, operational activities, and event execution.

• Provide daily operational briefings to government customers and program leadership.

• Identify and resolve scheduling conflicts, operational dependencies, and resource allocation issues.

• Support ongoing operations, maintenance, and sustainment initiatives across complex technical environments.

Scheduling, Calendaring, and Coordination

• Use enterprise scheduling and operational management tools to create, modify, manage, and track event planning documentation.

• Ensure operations, maintenance activities, training, exercises, and testing events are accurately scheduled and deconflicted.

• Consolidate program schedules, master test plans, and external operational calendars into a comprehensive master calendar.

• Present scheduling updates, operational dependencies, and potential conflicts during recurring management and customer briefings.

• Monitor event planning documentation to identify and resolve enterprise-wide scheduling conflicts.

• Track external operational activities and incorporate relevant events into program schedules.

• Coordinate dependencies between operational activities, system updates, testing events, and external mission requirements.

Operational Availability and Performance Metrics

• Collect, maintain, and analyze operational availability data and related system performance metrics.

• Monitor system uptime, availability trends, and operational readiness indicators.

• Maintain databases containing mission capability and operational performance metrics.

• Develop reports, charts, and graphical representations of system performance for government stakeholders and program leadership.

• Provide data-driven insights to support operational planning, resource allocation, and leadership decision-making.

Quality Assurance, Quality Control, and Risk Management

• Serve as a primary Quality Assurance/Quality Control (QA/QC) liaison for operational activities requiring technical and management approval.

• Ensure proposed activities affecting operational systems receive appropriate review, documentation, and authorization before execution.

• Track approval workflows, required documentation, scheduled start and completion dates, and outstanding action items.

• Communicate approval status and decisions to government customers, program stakeholders, and requesting organizations.

• Identify, document, assess, and track risks and opportunities associated with mission operations.

• Support risk mitigation activities addressing potential cost, schedule, and operational impacts.

• Maintain accountability and process compliance across operational change management activities.

Program Coordination and Communication

• Coordinate with internal engineering teams, external defense organizations, and government stakeholders to maintain alignment across operational activities.

• Prepare and deliver technical and operational briefings, reports, schedules, and performance summaries.

• Support the development and refinement of operational procedures, processes, and administrative controls.

• Perform additional program-related responsibilities as assigned.

Required Qualifications

• Active Top Secret/Sensitive Compartmented Information (TS/SCI) clearance, with current experience working in a TS/SCI environment.

• Experience in project management, operational planning, scheduling, and resource management.

• Experience supporting operations and maintenance activities involving large-scale computer systems, communications infrastructure, or networked environments.

• Ability to communicate complex technical system and networking issues effectively to program management and government customer leadership.

• Experience preparing and delivering technical briefings, operational reports, and management presentations.

• Working knowledge of Tactics, Techniques, and Procedures (TTPs) and Operating Instructions (OIs), including the ability to assess, develop, or refine procedures supporting operational administration and service management.

• Strong organizational, analytical, and problem-solving skills.

• Demonstrated ability to independently plan, coordinate, and direct individual tasks and team-based projects.

• Ability to manage multiple competing priorities with limited supervision.

• Proficiency with Microsoft Office applications, particularly:

  • Microsoft Excel: Data management, metrics tracking, scheduling, reporting, and analysis.

  • Microsoft PowerPoint: Technical briefings, management presentations, and operational reporting.

• Excellent verbal and written communication skills.

• Ability to collaborate effectively with technical teams, operational personnel, and government customers.

Preferred Qualifications

• Familiarity with enterprise-level defense operational planning and scheduling systems.

• Experience developing, managing, and tracking event planning documentation and operational schedules.

• Experience managing complex projects involving multiple interdependent activities, competing operational priorities, and coordinated system updates.

• Experience balancing customer operational requirements with system maintenance, testing, and modernization activities.

• Experience coordinating with Department of Defense organizations and integrated defense system operational entities.

• Experience supporting military space operations, strategic command organizations, or other mission-critical defense environments.

• Previous experience supporting defense operations, system sustainment, or mission planning.

Additional Information

• Primary Work Location: Colorado Springs, CO (onsite).

• Standard Schedule: Monday through Friday.

• Additional Availability: Occasional on-call, evening, or weekend support may be required during system anomalies, operational events, or testing activities.

• Work Environment: Mission-critical defense operations environment requiring close coordination with government customers, engineering organizations, and operational leadership.